DCX Team Leader
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Job Description
DCX BPO Team Leader overseeing client-service performance, attendance, training, and team metrics. Remote Philippine role supporting U.S. small and medium-sized businesses.
Responsibilities:
- Ensure client services team members meet client expectations
- Conduct ongoing training for new hires and longtime employees
- Track and manage employee attendance
- Complete regular employee performance reviews
- Coach and mentor team members with performance and work issues
- Collaborate with teams and departments on employee and operational concerns
- Alert sales and hiring teams when new hires are needed
- Report team performance, goals, attendance, and other issues to Customer Success Management leadership
- Perform analogous tasks
Requirements:
- Minimum 3 years of experience in a team lead role
- Minimum 3 years of experience in the BPO industry
- Microsoft Excel required
- Microsoft Office knowledge required
- Very proficient written and spoken English
- Intuitive with computers and able to learn various software
- Ability to use Microsoft Suite, Google Suite, web portals, and communication applications
- Self-motivated, results driven, well-structured, organized, and able to multitask
- Strong communication, empathy, problem-solving, and attention-to-detail abilities
Benefits:
- Work-from-home opportunities
- Travel allowances
- Meals
- Generous salaries
- Growth-oriented training
- Empathetic management focused on employee well-being
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