Registered Manager – Domiciliary Care
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Job Description
Nila Cares, building software for domiciliary care providers, seeks a CQC Registered Manager as a remote product advisor. Advising on workflows, compliance, commissioning, and care operations.
Responsibilities:
- Review product plans, designs, and early builds in regular video sessions
- Advise the product team based on real-world domiciliary care operations
- Identify issues with workflows such as rotas, care plans, medication records, and audit trails
- Explain day-to-day practices including rostering, ECM/call monitoring, care planning, reviews, CQC evidence and notifications, safeguarding, commissioning, and reporting
- Sanity-check product priorities and identify features that would genuinely save managers time
- Answer occasional ad hoc questions via email or WhatsApp
Requirements:
- Current or recent CQC Registered Manager experience in domiciliary/home care in England, held currently or within roughly the last 6 months
- Managed a service through at least one CQC inspection, ideally rated Good or Outstanding under the candidate’s management
- Hands-on experience with local authority and/or ICB-commissioned care, including frameworks, spot and block contracts, and ECM/call monitoring
- Experience using Care Management Software such as Birdie, CarePlanner, or OneTouch
- Opinionated, direct, and comfortable challenging a product team
- Level 5 Diploma in Leadership for Health & Social Care or equivalent (nice to have)
- Experience growing a service, mobilising new contracts, or working across multiple locations (nice to have)
- Experience choosing or implementing care management software as a buyer/user (nice to have)
- Involvement in a Skills for Care registered manager network or local care association (nice to have)
- Commitment of 2–4 hours per week initially, with flexible scheduling
- Self-employed consultancy agreement; candidate invoices the company
- NDA required
- Must confirm no conflict of interest before starting
Benefits:
- A meaningful role in a mission-led startup
- Competitive salary with equity options
- A small team that moves fast, supports each other, and celebrates wins
- Opportunity to shape the technology and culture of a mission-driven startup
- Flexible working environment
- Collaborative, supportive team culture
- Chance to make a tangible social impact on families caring for a loved one
- Expenses covered for occasional in-person meetups
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