Renewals Manager
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Job Description
Renewals Manager securing customer retention and expansion for Wiz, a Google-powered cloud and AI security platform. Managing SaaS renewals, forecasts, at-risk accounts, and partner opportunities.
Responsibilities:
- Handle the quote-to-close process for renewals 120 to 90 days before the renewal due date
- Achieve or exceed quarterly revenue goals tied to retention, growth, and term extension of existing customer contracts
- Partner with Customer Success to assess customer health and drive the appropriate renewal solution
- Maintain and report an accurate forecast of renewals within the assigned book
- Manage renewal processes for multiple commercial customers concurrently
- Escalate appropriately to help resolve customer concerns
- Identify at-risk renewal clients before the renewal date and escalate to appropriate team members
- Mitigate contraction and churn within all deals
- Develop and maintain strong relationships with channel and alliance partners to identify and close joint opportunities
- Collaborate cross-functionally with Legal and Deals Desk as applicable
- Recommend and contribute to process improvements
Requirements:
- 2–5 years of related cybersecurity and renewals experience
- Ability to work independently and as part of a team
- Highly collaborative and able to succeed in an entrepreneurial environment
- Proven track record of success and over-achievement of renewal quota in previous positions
- Deep understanding of SaaS offerings and pricing models
- Ability to learn Wiz's offerings and pricing with agility
- Experience in a SaaS revenue organization: Sales, CSM, or prior renewals team experience
- Familiarity with Salesforce, CPQ, IronClad, and ChurnZero
- Confidence and ability to navigate customer and partner renewal processes according to Wiz rules of engagement
- Legal right to work in Singapore without visa sponsorship
Benefits:
- No specific benefits or perks are stated in the posting
- Equal opportunity employer
- Wiz will process application personal data in accordance with its Privacy Policy
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