Resident Compliance Specialist
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Job Description
Resident Compliance Specialist in Contract Management Services, fostering communication between residents and owners. Advocating for solutions and ensuring compliance with housing regulations.
Responsibilities:
- Provide empathetic and compassionate support to residents (who may be distraught), showing genuine concern for their well-being and emotional state.
- Connect residents to appropriate community resources, services, or agencies that can help address their needs, even when BHA/CMS cannot directly provide assistance.
- Welcome customer questions and concerns via telephone, email, and or in writing. Listen attentively, ask clarifying questions.
- Maintain accurate and detailed records of all interactions, ensuring that critical information is documented for future reference, reporting, and analysis.
- Review and interpret Department of Housing and Urban Development guidelines to determine the necessity of creating a formal inquiry.
- Contact tenants and owner/agents to respond to inquiries and notify them of and maintain timely communication.
- Initiate formal inquiries when required, including a step by step process to complete complaint forms, document complaints in writing, and notifying appropriate parties by phone and in writing.
- Evaluate whether complaints have been satisfactorily resolved and, if necessary, send follow-up or closure letters to appropriate parties summarizing resolution.
- When necessary, refer unresolved tenant or owner/agent grievances to the appropriate party for further investigation.
- Assist the compliance team with other duties and functions.
Requirements:
- High School Graduate or General Education Degree (GED): Required
- Associates Degree: Preferred.
- 2+ years required of high engagement customer service experience with a vulnerable client base who may be in crisis.
- 3+ years is preferred.
- 3 plus years of experience in complex or specialized business administration, social services administration or case management,
- Must have intermediate to advanced skills in writing and verbal communication.
- 1 plus-year experience in the rental housing industry is highly desired.
- Experience searching program or industry regulations in a professional setting.
- At least Intermediate proficiency level in Microsoft Office programs, including Word, Excel, and Outlook.
- Intermediate to advanced level knowledge using various database operations, websites and cloud-based programs.
- Certified Occupancy Specialist certification, desired or able to acquire it within 180 days of employment.
Benefits:
- Medical Insurance-BHA pays 95% for employee only or 90% for family
- Vision Insurance-BHA pays 95% for employee only or 90% for family
- Dental Insurance – 100% Covered by BHA
- Life and AD&D Insurance
- Washington State Retirement (PERS)
- Washington State Deferred Compensation
- Paid Time Off (PTO) Accrual of 150 hours in first year
- Washington State Paid Sick Leave – 1 hour for every thirty hours worked (approx. 69 hours per year)
- 14 Paid Holidays per year
- Longevity Pay
- Employee Assistance Program
- Tuition Reimbursement Opportunities
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