Retail Experience & Execution Manager

Posted 1hrs ago

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Job Description

Retail Experience & Execution Manager at Bose responsible for retail operations in the UK, Ireland, and Scandinavia. Driving product sell-through and managing reseller relationships.

Responsibilities:

  • Manage end to end shopper experience at UK, Irish and Scandinavian retailers
  • Management and continuous improvement of all elements of in-store execution to achieve POS productivity targets
  • Brand presentation & placement
  • Product, display & content health & functionality
  • Store maintenance
  • Sell-through representatives and promoters
  • Shelf in-stock levels, partnering with Supply Chain team
  • RSP advocacy, in partnership with training
  • Product launch planning & deployment coordination
  • Internal Bose work
  • Partner with Bose Reseller Team to define and deliver annual business goals by country and reseller
  • Lead in creating and executing Bose vision of retail excellence and strategies necessary to deliver that vision and the business goals
  • Manage retail operations with Resellers, Bose internal stakeholders (Display Operations, Training, Supply Chain, Category Sales, Trade Marketing, etc) and Third-Party Labor (3PL) agencies
  • Partner with procurement to negotiate 3PL contracts, manage resources and planning, evaluate performance and define corrective actions to achieve POS productivity targets
  • Leverage Global Merchandising plans to deliver and improve reseller in-store experience, consistently with product lifecycle planning
  • Develop and maintain retail operations reporting and score carding (merchandising, advocacy, training, service, POS productivity, etc)
  • Manage budget for merchandising, service, RSP training & advocacy, field management, in line with given guidelines
  • Evaluate performance of all Bose retail activities & KPIs, recommending improvements to increase sell-through
  • Provide planning and support to ensure maximum compliance to Bose – Reseller agreements.
  • Work with Omnichannel Marketing to establish ROI measure for in-store investment
  • External Reseller work
  • Partner with reseller to maintain updated portfolio of reseller POS info, including store tier, formats, displays & placement, store contacts
  • Joint Business Planning to create and lead Annual Retail Plan for focus resellers that delivers business expectations
  • Create and deliver a Reseller HQ focused operational improvement plan, focused on in-store execution activities to achieve POS productivity targets
  • Lead sell-in/sell-through of national initiatives with Reseller personnel responsible for merchandising, display, execution and RSP training
  • Identifies reseller requirements and needs to enhance product launch, displays, training and promotional execution
  • Works closely with Supply Chain to integrate solutions from Bose to the shelf to increase sell-through and POS KPIs
  • Drive RSP advocacy by ensuring proper supporting documents (on-line & in-store), teaching aids and communication tools are being utilized to inform and educate the field sales team
  • Assess RSP learning through in-store execution, partner with Bose internal team and third parties to plan & deploy RSP training as needed
  • Visit stores regularly, with and without external agencies, to assess execution and drive continuous improvements
  • Gather retailer insights to inform Bose Global Consumer Sales plans and multi-year strategy

Requirements:

  • 7+ years demonstratable experience in UK CE retail
  • Willing to travel (20%) outside of UK
  • Fluent in English, Nordic languages a plus
  • UK-based

Benefits:

  • Health insurance
  • Flexible working arrangements
  • Professional development opportunities