Retention Specialist
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Job Description
Customer Retention Specialist at ELVTR handling client retention and billing inquiries. Providing administrative support and ensuring smooth operations with customer records and cross-functional teams.
Responsibilities:
- Handle refunds and client retention, addressing billing inquiries and managing overdue accounts.
- Provide administrative support to the sales team, including managing calendars and scheduling appointments.
- Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues.
- Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices.
- Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations.
- Maintain accurate and complete customer records in CRM systems and other databases.
Requirements:
- 3+ years of experience in sales, customer retention, or a similar role.
- Excellent phone and email communication skills, with the ability to build strong relationships with customers and colleagues.
- Strong organizational skills and attention to detail.
- Experience with a CRM system is preferred.
- Ability to multitask and prioritize competing demands in a fast-paced environment.
- Positive attitude, self-starter, and team player.
Benefits:
- Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses.
- Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
- Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs.
- Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together.
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