Sales and CRM Business Analyst
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Job Description
Sales & CRM Business Analyst focusing on CRM platform and enterprise applications with engagement across global stakeholders. Design team collaboration for high-value features in sales, marketing, and billing.
Responsibilities:
- Assess existing Business Processes, System Landscapes, and User Pain Points to understand problem statements and recommend technical solutions
- Facilitate Requirements Gathering Sessions with Business and Technical stakeholders
- Facilitate Functional Design Sessions with Business and Technical stakeholders
- Lead the documentation of Functional Design Specifications in the form of Epics, Features, and User Stories
- Lead Scrum Team “Refinement” Sessions with Technical Stakeholders to summarize Feature’s Design, determine estimates, and prepare for Sprint Cycles
- Present live Product Demonstrations for enhancements being introduced into the solution
- Provide Support for QA + UAT Test Case Authoring and Execution Activities
- Review, Triage, and provide clarifications for System Bugs and Production Incidents
- Prepare System Release Notes to be distributed to End Users for training and change management purposes
- Assist with Sprint Planning Activities and send communications to stakeholders
- Participate in team retrospectives and help drive continuous improvement
Requirements:
- Bachelor’s degree in Computer Science or related field preferred; high school diploma or GED required
- 2+ years of IT experience with progressive responsibility in business analysis and functional design
- Experience leading business process improvements, requirements gathering, and functional design
- Experience preparing and delivering product demonstrations
- Proven ability to facilitate cross‑functional, multi‑geography workshops (international experience a plus)
- Ability to evaluate and drive technical solutions based on feasibility, cost/benefit, and complexity
- Strong interpersonal, collaboration, facilitation, and negotiation skills
- Ability to balance strategic (“big picture”) thinking with tactical execution
- Highly organized, analytical, and detail‑oriented
- Excellent written and verbal communication skills
- Strong experience with Agile software development methodologies
- Exposure to diverse business systems and technologies
- Experience with Microsoft Dynamics 365 (Sales module) strongly preferred
- Experience with cloud‑based solutions, including data migrations, integrations, APIs, reporting, and customizations
- Experience with Azure DevOps (ADO) preferred
- Authorization to work in the U.S. now and in the future without sponsorship
Benefits:
- 401(k) plan with a generous company match and automatic retirement contribution
- Comprehensive medical, prescription drug, dental, and vision coverage
- Three weeks of paid vacation, along with paid company holidays
- Paid sick leave
- Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, including options for legal, pet, home, and auto insurance
- Generous birth/adoption and parental leave benefits
- Tuition reimbursement program
- Recognition of service anniversaries and performance bonus opportunities
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