Senior Business Analyst – AIOps, Automation
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Job Description
Senior Business Analyst driving automation strategies for TELUS. Leading high-velocity intake and backlog management processes to enhance technical solutions and business alignment.
Responsibilities:
- Drive the strategic evolution of our automation ecosystem by orchestrating high-velocity intake
- Execute high-velocity intake management by triaging and categorizing all requests
- Drive backlog excellence and execution readiness by translating business needs into high-quality user stories and technical briefs
- Architect ROI and impact models in partnership with stakeholders
- Lead AIOps feasibility and process integrity assessments
- Champion continuous delivery optimization by identifying bottlenecks in the intake-to-delivery lifecycle
Requirements:
- 3+ years of experience leading complex IT or Automation initiatives
- Post-secondary degree in Business Administration, Computer Science, or Engineering or equivalent professional experience
- Deep understanding of Lean or Six Sigma principles
- Comfort with AI/AIOps concepts
- Hands-on experience with Jira
- Proven analytical ability to interpret complex data
- Curiosity and drive to ask the right questions, dig deeper into requirements, and continuously learn and adapt
- Background or past work experience in telecommunications, network operations, data centres, corporate security, or systems operations is a plus
- Experience using analytic and reporting tools (e.g., Google Workspace, Jira, Tableau, AI analytics tools)
Benefits:
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
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