Sales Communications & Training Owner
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Job Description
Sales Communications & Training Owner leading enterprise-wide communication frameworks and training standards. Shape how Infinite Electronics communicates, trains, and scales success.
Responsibilities:
- Define Processes and Standards: Establish and maintain enterprise-wide communication frameworks, including cadence, channels, and approval processes.
- Develop and maintain playbooks, training guides, and documentation to ensure consistent knowledge sharing across all business units.
- Change Management: Define and implement change management and rollout standards for planning, communication, and execution of new initiatives, processes, and system updates.
- Training and Enablement: Design, coordinate, and deliver training programs and enablement materials to ensure teams are equipped with the knowledge and skills needed for success.
- Cross-Functional Collaboration: Partner with Operations, Quality, IT, and other stakeholders to ensure readiness for launches, process updates, and organizational changes. Lead alignment and readiness calls to ensure smooth execution.
- Communication Leadership: Deliver clear, timely, and actionable enterprise-wide communications regarding launches, pricing, process changes, and other key updates.
- Adoption and Performance Monitoring: Track adoption metrics, identify gaps, and proactively implement corrective actions to reinforce consistency and alignment across the field.
- Continuous Improvement: Collect feedback from teams and performance data to update playbooks, training, and communications for ongoing improvement.
- Ownership and Accountability: Serve as the single owner of enterprise communications, playbooks, and training standards, ensuring consistent, aligned rollouts across all business units and driving operational alignment.
Requirements:
- Bachelor’s degree in Business, Communications, Training & Development, or a related field, or equivalent practical experience.
- 5+ years of experience in sales enablement, corporate communications, training, or change management, ideally in a fast-paced, technology-driven electronics distribution or B2B environment.
- Proven ability to develop and implement enterprise-wide communication frameworks, playbooks, and training programs that drive consistency and adoption.
- Strong understanding of change management and rollout best practices, with a track record of driving alignment across multiple business units.
- Exceptional written and verbal communication skills, able to translate complex concepts into clear, actionable messages for internal teams.
- Experience delivering training, workshops, and enablement initiatives across diverse teams.
- Highly organized, detail-oriented, and capable of managing multiple priorities and initiatives simultaneously.
- Collaborative mindset with experience partnering with Operations, Quality, IT, and business leaders to ensure successful execution.
- Comfortable working in a fast-paced, innovation-focused environment, with the ability to adapt quickly and maintain high standards.
- Proficient in communication, collaboration, and learning tools (e.g., Microsoft Office, SharePoint, LMS platforms).
- Data-driven and metrics-oriented, able to track adoption, measure impact, and continuously improve programs.
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