Sales Coordinator
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Job Description
Sales Coordinator supporting quotes, orders, customer inquiries, and technical guidance for Avidity Science’s lab water purification products. Coordinating sales, service, and customer operations remotely.
Responsibilities:
- Support the Sales team with quotes, proposals, order support, and follow-ups
- Maintain and update Salesforce CRM and sales documentation
- Manage pricing tools, price lists, and product configurations
- Coordinate order entry, tracking, and delivery timelines with Customer Service
- Assist with inventory coordination and product availability
- Prepare reports, sales data, and pipeline updates
- Serve as a point of contact for customer inquiries via phone, email, and chat
- Provide basic to intermediate technical support and troubleshooting
- Assist customers with product selection and application for lab water systems
- Communicate pre-installation requirements and ensure customer readiness
- Coordinate with service teams for installations, maintenance, and warranty support
- Maintain product knowledge across lab water systems, consumables, and accessories
- Manage and update product documentation, manuals, and training materials
- Support product launches and distribution channel readiness
- Assist in developing training materials for internal teams and customers
- Support onboarding and product training for sales and service teams
- Help create guides, videos, and troubleshooting resources
- Ensure timely and effective communication across all stakeholders
- Support continuous improvement of internal processes and customer experience
Requirements:
- Associate's or Bachelor's degree in business, Science or Technical field (or equivalent experience)
- 3–7+ years of experience in a Sales Support, Customer Service, or Technical Support role within a technical or industrial environment
- Experience working with ERP/CRM systems
- Experience supporting customers
- Experience coordinating cross-functional teams
- Ability to communicate technical information
- Ability to work independently
- Strong organizational skills
Benefits:
- Medical, dental, vision, life insurance, disability, accident insurance, critical illness, and hospital indemnity
- 401k with company match
- Performance Bonus Plan
- PTO and paid holidays
- Supportive and Inclusive work culture
- Community Involvement
- Paid volunteer time
- Flextime
- Tuition Reimbursement
- Balance of a collaborative & independent work environment
- Development opportunities to grow professionally
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