Sales Operations Specialist
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Job Description
Sales Operations Specialist supporting a home-appliance supply-chain business. Coordinating retailer orders, shipments, product launches, promotions, reporting, and commercial operations.
Responsibilities:
- Provide essential coordination and administrative support to the commercial and sales team.
- Expedite customer orders from multiple sources, including international and national FOB, international and national palletised, and DSV orders.
- Check ship window availability with product / CN and highlight non-conforming dates.
- Manage the Order Status Document, including inputting orders for review by various teams and applying pressure where securing production is critical.
- Remove estimates (additions) when orders are placed and report back to the commercial team in the agreed format.
- Interpret FOB shipment information from the China team and highlight issues.
- Liaise with the China team and retailer merchandising teams, escalating issues to the National Account Manager / Channel Manager.
- Build and maintain reports, including promotional calendars, estimates versus actuals, accruals versus spend files, and sales information.
- Process retailer SOA claims to pre-agreed metrics.
- Work with the partnerships team on SOA and promotional confirmations.
- Coordinate retailer product set-up, deadlines, and launch dates with retailers and internal stakeholders.
- Manage order planning, stock, and sales inputs.
- Build presentations for range, pallet, and WIGIG offers created by the National Account Manager / Channel Manager.
- Expedite orders, confirm whether stock has shipped, and highlight issues to the National Account Manager / Channel Manager.
- Build the base for commercial summaries, with the National Account Manager / Channel Manager retaining ownership of the commercials.
- Work closely with National Account Managers, Channel Managers, retailers, merchandising teams, internal stakeholders, and overseas teams.
Requirements:
- Minimum 3–5 years of relevant experience in Sales Coordination, Sales Operations, Commercial Operations, Order Management, or a similar role.
- Experience supporting commercial, sales, retail, or account management teams is highly preferred.
- Experience coordinating with multiple stakeholders, customers, internal teams, and/or overseas teams is preferred.
- Intermediate to good Excel skills, including maintaining reports, tracking data, and preparing commercial summaries.
- Proficient in Microsoft Office, particularly Excel, Outlook, and PowerPoint.
- Comfortable working with order management, sales, stock, promotional, and commercial reporting data.
- Able to interpret information, identify discrepancies, and highlight potential issues.
- Strong understanding of sales coordination and commercial support, rather than purely administrative or order-processing work.
- Experience coordinating customer orders, shipments, stock, product launches, promotions, or retailer requirements is advantageous.
- Able to monitor deadlines, follow up with relevant teams, and proactively resolve or escalate issues.
- Commercially minded, with the confidence to challenge ideas, ask questions, and contribute to discussions rather than simply follow instructions.
- Able to manage multiple priorities and stakeholders simultaneously.
- Strong written and verbal communication skills.
- Comfortable working with Sales/Account Managers, retailers, internal departments, and overseas teams.
- Able to build positive working relationships while confidently following up and pushing for action when required.
- Comfortable working in a role with multiple stakeholders and reporting lines, with no people-management responsibility.
- Warm, calm, and quietly confident.
- Trustworthy, reliable, and highly detail-oriented.
- Organized and able to work autonomously.
- Proactive and solutions-oriented.
- Strong commercial awareness and good judgment.
- Able to work effectively within a young, high-performing UK team.
- Strong cultural fit and collaborative working style.
- Monday to Friday availability, 3:00 PM–11:00 PM PH time (8:00 AM to 4:00 PM UK time).
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