SEA Region Field Service Manager
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Job Description
Field Service Manager responsible for leading field service operations for T&D equipment in Singapore. Ensuring safety, quality, and timely project execution while managing customer relationships.
Responsibilities:
- Lead and manage field service operations, ensuring safe, timely, and high-quality execution of site activities.
- Plan and optimize field resources, including Field Service Engineers (FSEs), tools, equipment, and manpower.
- Monitor mob/de-mob of resources according to project schedules, budgets, and resource utilization to ensure successful project delivery.
- Provide technical and operational support to field teams and resolve site issues promptly.
- Ensure compliance with company policies and environmental, health, safety, and quality (EHSQ) standards.
- Collaborate with Project Management, Engineering, Supply Chain, Tendering, Sales teams, Immigration specialist to support project execution.
- Build and maintain strong customer relationships by managing communications and resolving service-related issues.
- Identify project risks and implement appropriate mitigation and contingency plans.
- Ensure timely and accurate completion of site documentation, reports, and timesheets.
- Coach and develop field personnel through performance management and continuous learning.
- Drive continuous improvement initiatives to enhance operational efficiency and service delivery.
- Identify additional service opportunities and support the management of variation orders (VOs) and claims.
Requirements:
- Bachelor's Degree in Engineering or a related technical discipline, or equivalent experience.
- 5–10 years' experience supervising work teams and in a similar position within the Transmission & Distribution (T&D) industry.
- Business understanding, including market knowledge within the area of work and international exposure.
- General knowledge of Transmission & Distribution systems.
- Knowledge of GIS, AIS+GCB and Transformer equipment
- Knowledge of electrical regulations.
- Knowledge of financial metrics incl. costing & estimation
- Knowledge of immigration for cross border
- Willingness to travel to customer sites as required.
Benefits:
- Relocation Assistance Provided: No
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