Seasonal Print Quality Resolution Assistant
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Seasonal remote assistant resolving Minted customers’ print-quality issues through live support and replacement orders. Diagnosing Adobe design files and coordinating with Print Quality and Processing teams.
Responsibilities:
- Respond to customer calls, emails, and chats and resolve concerns accurately and empathetically
- Provide primary live phone support and guide customers through real-time order replacements
- Identify root causes and triage requests to distinguish internal errors from customer-driven changes
- Open and navigate Adobe Illustrator and Photoshop files to diagnose print issues and edit design files as needed
- Collaborate cross-functionally to transition customers from general support to the Print Quality queue
- Record detailed technical data in Salesforce to track recurring print and design issues
- Document and prepare replacement orders for Processing Team fulfillment
- Support general customer service tasks during peak seasonal periods
Requirements:
- Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI
- Excellent written and verbal communication skills, with ability to adjust tone for live interactions
- Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro; Lightroom is a plus
- Ability to think critically to solve complex print and design problems on the fly
- Experience with Salesforce Lightning and Google Suite
- Ability to work effectively in a remote, team-oriented environment and take feedback well
- Ability to work a schedule including at least one weekend day
- Ability to resolve customer concerns efficiently in a fast-paced, high-volume environment
- Ability to explain product limitations and issues to customers
- Commitment to quality and accuracy
Benefits:
- Seasonal role running from September through December 2026
- Remote work
- Hourly compensation of $18.65/hr or $20.32/hr depending on geographic tier
Similar Jobs
Property Management Assistant
Property Management Assistant supporting tenants and rental operations for Good Life Property Management. Handling leases, rent collection, notices, renewals, and client administration remotely.
Home Care Assistant
Home Care Assistant providing person-focused support for Home Instead clients in Bury St Edmunds. Assisting with companionship, household tasks, appointments, and personal care.
Provider Support Assistant
Provider Support Assistant supporting dermatology providers and patients remotely in Mississippi. Processing results, records requests, prescription refills, and medication prior authorizations.
Provider Support Assistant
Remote Provider Support Assistant for Derick Dermatology, an award-winning dermatology practice. Supporting providers and patients with results, records, prescriptions, and prior authorizations from Alabama.
Scheduling Assistant
Remote Scheduling Assistant coordinating patient appointments and medical histories for Derick Dermatology. Supporting virtual contact-center operations and patient experiences.
Scheduling Assistant
Remote Scheduling Assistant supporting Derick Dermatology, an award-winning medical practice providing dermatology care. Scheduling patient appointments, documenting medical histories, and assisting contact center operations virtually.
Placement Assistant
Part-time Placement Assistant supporting foster-care placements, referrals, and respite coordination for Smoky Mountain Children’s Home. Maintaining accurate records and coordinating with families, providers, and staff.
Assistant Principal
Assistant Principal supporting Texas Connections Academy's virtual education management and overseeing educational operations. Engaging with stakeholders to ensure student success in a virtual environment.
Course Assistant Internship
Course Assistant Internship supporting aspiring law students by tracking progress and providing feedback. Role involves virtual support for JD-Next program with remote work arrangements.
Live in Care Assistant – Female Only
Live-In Care Assistant role supporting clients in their homes with personal care and companionship. Seeking female applicants in Cambridgeshire area for dedicated caregiving.
HVAC/R Service Assistant Technician
HVAC/R Service Assistant Technician working with Budderfly HVAC Units in Atlanta, GA area. Responsible for maintenance, diagnostics, and operation of energy-saving equipment.
Operations Assistant
Operations Assistant at wellness sanctuary managing remote daily operations including appointments, inventory, and customer inquiries. Responsible for ensuring efficient operations and guest satisfaction.
Executive Assistant – Part-time
Executive Assistant supporting management at a dog supplements company. Handling administrative tasks and client communications for a structured growth.
Assistant CRA
Assistant Clinical Research Associate performing remote site management and monitoring tasks for global biopharmaceutical trials in a fully remote setting. Collaborating with clinical leads and study teams to ensure compliance and efficiency.
Assistant CRA
Assistant Clinical Research Associate supporting clinical trials and site management globally with Thermo Fisher Scientific. Collaborating remotely to ensure compliant and efficient study processes.
Owner's Project Management and Coordination Assistant, Master's level
Assistant(e) à la maîtrise d’ouvrage pour le prolongement de la ligne 1 à Val de Fontenay. Piloter des études préliminaires et produire des livrables pour IDFM.
Assistant CRA
Assistant Clinical Research Associate supporting clinical trials and managing logistics for study sites. Collaborating with clinical teams and ensuring compliance with regulatory guidelines while working remotely.
Assistant CRA
Assistant Clinical Research Associate performing site management activities for pharmaceutical projects. Collaborating with clinical teams remotely for study efficiency in Colombia.
Reconciliations Assistant
Reconciliations Assistant at Jaja responsible for daily reconciliations of credit card suspense accounts. Collaborating with teams to investigate and action rejects while ensuring compliance with standards.
Faculty Assistant/Associate Professor of Psychology
Full time faculty position for Assistant or Associate Professor of Psychology at UMass Global. Engaging in online teaching, mentoring, and curriculum development in a remote environment.