Senior Analyst, PAM MRI Support
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Job Description
Senior MRI support analyst supporting JLL’s real estate property-management platform. Managing databases, user access, troubleshooting, upgrades, and process improvements remotely from Taguig.
Responsibilities:
- Provide comprehensive technical and functional support for the MRI Property Management platform
- Ensure system availability, data integrity, and optimal user experience for Property Managers, Accountants, and operational teams
- Work on tickets supporting Property Assets and Management business support functions
- Coordinate with the Level 2 team for high-level support as required
- Deliver options and resolutions within agreed service levels and prioritization frameworks
- Manage system databases and related records
- Run reports and query statements for data analysis
- Mitigate report and database issues
- Assist Account Managers, Finance teams, and Property Managers in reviewing record accuracy and updating tables
- Triage and resolve Tier 1 and Tier 2 support requests for MRI Windows and MRI Web functionality
- Administer basic system user access and resolve access issues
- Assist with system upgrades, enhancements, and script testing
- Document test results and collaborate with MRI vendors or internal development teams to resolve defects
- Keep business support policies and procedures up to date
- Maintain process guides, user guides, and training resources
- Conduct backup training and implement process improvements
- Set and monitor personal performance targets and measures
- Suggest solutions to resolve problems and improve operations
Requirements:
- Bachelor’s degree in computer studies, Information Technology or relevant field in application support, or business systems analysis
- Proficient in MRI Windows modules: Lease Administration, Accounts Payable, Accounts Receivable, General Ledger
- Basic understanding of accounting principles, including double-entry bookkeeping, GL codes, and reconciliation processes
- Strong written and verbal communication skills in English
- Ability to explain technical concepts to non-technical users
- Detail-oriented with a high degree of accuracy in data handling and documentation
- Adaptability to changing business requirements, system upgrades, and process improvements
- Exceptional problem-solving skills with a structured, analytical approach to troubleshooting
- Basic to intermediate SQL knowledge and experience for querying databases, extracting data, and performing data validation is an advantage
- MRI software experience, including understanding core MRI software functionality, database structure, and related database schema experience is desirable
Benefits:
- Remote work arrangement
- Reasonable accommodations for individuals with disabilities
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