Senior Analyst – Sales Operations
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Job Description
Senior Sales Operations Analyst optimizing commission processes, Salesforce reporting, and pipeline analytics. Supporting Jumio’s AI-powered online identity verification and financial crime prevention solutions.
Responsibilities:
- Translate sales incentive commission plans into robust back-end data processes
- Architect back-end processes, automated workflows, and data models for monthly/quarterly commission calculations and plan rollouts
- Resolve participant commission queries with complete transparency
- Deconstruct complex business requirements into structured analytical frameworks
- Build and maintain reports and dynamic dashboards for pipeline health, revenue trends, and Salesforce CRM data hygiene initiatives
- Perform data manipulation, cleansing, and complex performance/commission modeling using Google Sheets and Advanced Excel
- Design, build, and maintain Salesforce reports, analytics dashboards, and operational tracking tools
- Evaluate sales and operational workflows, identify friction, and propose scalable process improvements
- Advise and liaise with Sales, Account Management, Finance, BI teams, and senior management
- Apply AI tools and automation to improve sales operations workflows
Requirements:
- 5 to 8 years of progressive experience in Sales Operations, Revenue Operations, or Commercial Analytics
- Strong ability to break down high-level business queries into quantitative analyses, actionable insights, pipeline health assessments, and data hygiene improvements
- Demonstrated track record in interpreting complex commission plans and building back-end data architectures, wrangling pipelines, and financial models to ensure precise calculation and inquiry resolution
- Advanced expertise in Google Sheets and Excel (complex logic formulas, collaborative sheet automation)
- Hands-on experience in data wrangling and hygiene using spreadsheets alongside analytical tools
- Hands-on proficiency with Salesforce CRM, specifically building custom reporting modules, data cleanup protocols, and dynamic performance dashboards
- Strong business acumen with demonstrated experience in business process mapping and operational efficiency projects
- Excellent communication and presentation skills, with a history of managing relationships with senior cross-functional leaders
- Forward-thinking mindset with active interest or practical application of AI tools in daily operational tasks
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