Senior Client Operations Analyst
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Job Description
Senior Client Operations Analyst supporting health plan accounts for CVS Health’s Signify Health. Managing client operations, meeting documentation, inquiries, grievances, and account deliverables remotely.
Responsibilities:
- Provide administrative and operational support for one or two large client accounts or a portfolio of smaller health plan clients
- Act as subject matter expert and operational owner for member journey processes and client collateral
- Guide clients through process requirements, implement updates, resolve inquiries, and track action items
- Own meeting documentation for client-facing calls and internal team syncs, including agendas, decks, minutes, and action items
- Capture, document, and track open items and deliverables from meetings and email correspondence
- Manage ad-hoc client inquiries by coordinating with internal departments and delivering timely responses
- Coordinate intake, internal routing, and client-facing resolution of member grievances
- Partner with Production, Business Analysts, and Data Relationship Managers to maintain operational workflows and account priorities
- Document and communicate client nuances in profiles, account records, and tracking sheets
- Provide backup coverage for Client Success Manager/Executive or Client Operations Owner
- Serve as primary account contact for smaller accounts or lines of business
Requirements:
- Bachelor’s degree in business, health care, operations management or related field, or equivalent combination of experience and training
- 2+ years of relevant experience in operations, client support, or administrative account coordination
- Direct client-facing experience with clear verbal and written communication
- Strong proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Excel
- Familiarity with project management or collaboration tools such as Asana, Jira, Confluence, or PowerBI is a plus
- Proven track record in meeting administration, including agenda preparation, detailed note-taking, and action item tracking
- Expertise in reviewing, analyzing, and organizing data using Excel
- Strong organizational and task prioritization skills
- Knowledge of Medicare, Medicaid, and Commercial plan structures
- Familiarity with AI agent technologies and their application in data analysis and answering complex questions
- Proficiency in copywriting, proofreading, or editing
- Experience facilitating and presenting to clients and matrixed teams several times a week for 1+ years
- Position is remote in the US with some travel required
Benefits:
- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
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