Spec III – IC Lending Ops
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Job Description
Lending operations specialist managing loan servicing, transactions, reconciliations, and stakeholder requests for BMO Financial Group. Supporting process improvements, change initiatives, regulatory compliance, and risk management.
Responsibilities:
- Deliver critical lending operations processes, including loan administration and servicing activities
- Execute payments, transactions, service requests, administrative activities, and stakeholder inquiries within service level agreements
- Act as a trusted advisor to the assigned business/group
- Analyze issues and recommend and implement business solutions
- Identify emerging issues and trends to inform decision-making
- Support strategic initiatives with internal and external stakeholders
- Communicate with internal business partners and external customers regarding standard and non-standard inquiries
- Integrate information from multiple sources to improve processes, analysis, and reporting
- Monitor and track performance and address issues
- Build change management plans and lead or participate in change activities
- Develop communication plans, tailored messaging, and distribution channels
- Develop, manage, review, and enhance business/group programs
- Fulfill routine and non-routine transactions, inquiries, requests, audits, and reconciliations
- Analyze and resolve complex issues; act as backup to team members and the manager
- Evaluate exceptions and engage senior management when required
- Execute timely, accurate, and efficient service
- Lead or participate in process and system continuous improvement initiatives
- Identify business needs and develop tools and training programs
- Support vendor solution implementation, maintenance, and sustainment
- Check and reconcile information and documentation for accuracy and completeness
- Identify and resolve discrepancies and escalate issues when necessary
- Enter, review, and verify loan information and documentation
- Manage records and documentation
- Collaborate on new processes/systems and improvements to existing processes
- Maintain understanding of regulatory requirements and operational risks
- Provide specialized consulting, analytical, and technical support
- Exercise judgment to diagnose and solve problems within established rules
- Work independently and handle non-routine situations
- Apply the Risk Management Framework while protecting bank assets and adhering to policies, laws, and regulations
Requirements:
- Typically between 5 - 7 years of relevant experience
- Post-secondary degree in related field of study or an equivalent combination of education and experience
- In-depth knowledge and experience using relevant systems and technology
- In-depth knowledge and understanding of the business unit’s key products and services, processes and controls
- In-depth knowledge of the risk and regulatory requirements of the business
- In-depth prioritization skills
- In-depth PC skills, including MS Word, Excel, and PowerPoint
- Ability to multi-task in a fast-paced environment
- Deep knowledge and technical proficiency gained through extensive education and business experience
- In-depth verbal and written communication skills
- In-depth collaboration and team skills
- In-depth analytical and problem-solving skills
- In-depth influence skills
- In-depth data-driven decision-making skills
- Ability to apply BMO’s Risk Management Framework and comply with applicable policies, laws, and regulations
Benefits:
- Performance-based incentives
- Discretionary bonuses
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Tools and resources to reach new milestones
- Equal employment opportunity
- Reasonable accommodations for individuals with disabilities
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