Operations Manager
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Job Description
Operations Manager optimizing finance, compliance, and customer operations for a profitable SaaS company. Automating workflows, improving SOPs, and owning monthly financial close.
Responsibilities:
- Own the monthly financial close, including P&L preparation, revenue reconciliation, contractor invoices, and payment processing
- Coordinate tax and compliance activities with the CPA
- Maintain corporate records and manage insurance
- Manage customer operations, including DPAs, NDAs, SLAs, account support, refunds, and billing issues
- Manage contractor onboarding and compensation tracking
- Automate processes and update SOPs
- Identify and implement process improvements
- Report to the CEO
Requirements:
- At least 4 years running operations end-to-end
- Experience owning processes from problem identification through solution implementation
- Financial literacy and comfort with QuickBooks or similar tools
- Ability to generate an accurate P&L
- Practical experience using AI tools such as ChatGPT, Claude, or similar
- Strong written communication skills for emails to lawyers, accountants, and customers
- Detail-oriented approach to tax deadlines, legal consequences, and confidential payment information
- Ability and desire to improve processes through automation
- Experience in finance operations or business operations in a SaaS or B2B company
Benefits:
- Real operations role in a small, lean company with no middle management layer
- Reports directly to the CEO
- Autonomy without micromanagement
- Varied work across financial close, legal/customer contracts, compliance, and hiring logistics
- Remote work
- Profitable, stable company with solid, growing revenue
- Trust-based work environment without surveillance
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