Renewal Operations Specialist – EMEA/APJ
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Job Description
Renewal operations specialist supporting Omnissa’s SaaS retention, forecasting, Salesforce workflows, and churn analytics. Collaborating with Sales, Customer Success, Finance, and Product across EMEA operations.
Responsibilities:
- Support execution of the renewal operations strategy, including forecasting inputs, pipeline hygiene, and process improvements
- Execute and maintain workflows supporting timely, accurate, and efficient renewals across customer segments
- Flag process gaps or bottlenecks for improvement
- Assist Revenue Operations and Finance with data and analysis for renewal quota, territory, and incentive structure decisions
- Support automation and system improvements in Salesforce and other GTM tools
- Build and maintain renewal workflows, reports, alerts, dashboards, and analytics
- Track renewal performance, churn trends, and forecast accuracy
- Surface insights for leadership review
- Collaborate with Customer Success, Sales, Product, Renewals Reps, Revenue Operations, and Finance on renewal policies, pricing, and customer communications
- Partner with renewal operations team members and contribute to continuous improvement
Requirements:
- 3–5 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations, with a focus on renewals
- Experience supporting or building renewal processes in a SaaS or recurring revenue business
- Working knowledge of Salesforce CRM and related RevOps tools (e.g., CPQ, Gainsight, Clari, etc.)
- Strong analytical skills with the ability to translate data into actionable insights
- Strong communication and stakeholder management skills
- Experience collaborating cross-functionally in a matrixed organization
- Experience in a high-growth B2B SaaS environment preferred
- Familiarity with renewal ownership models across AEs, CSMs, and dedicated renewal reps preferred
- Ability to work EMEA time shift while based in India
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