User Operations Associate, Data Quality
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Job Description
Yelp data quality associate assessing business listing sources and improving operational accuracy. Analyzing trends, reporting issues, and coordinating cross-functional solutions.
Responsibilities:
- Assess the data quality of incoming data sources to determine viability and reliability
- Onboard new data sources by running reports to ensure a data match
- Train internal stakeholders on business listing standards and best practices
- Develop data quality reporting standards
- Report quantitative and qualitative results concisely and informatively
- Drive cross-functional projects and initiatives across engineering, product management, and business development
- Manage stakeholder relationships and participate in regular data quality discussions
- Surface data quality issues and drive solutions with technical stakeholders
- Execute internal quality assessment exercises to identify poor-quality data and calibration needs
- Identify and drive data improvement projects from start to finish
- Maintain deadlines across workstreams
- Maintain and update process documentation, policy references, and training materials
- Handle urgent escalations and lead decision-making to resolve issues
- Coordinate with an overseas team to manage day-to-day quality operations
Requirements:
- Bachelor’s degree or equivalent work experience
- At least 1–2 years of experience in quality assurance, operations, moderation, or a similar detail-driven role
- Ability to build trackers, pivot tables, and basic formulas in Google Sheets and/or Excel
- Strong analytical and problem-solving skills
- Ability to collect, organize, and analyze significant amounts of information, identify patterns, and derive solutions to complex problems
- Ideally, experience with complex databases such as SQL, Splunk Reports, and Tableau
- Ability to learn internal tools and Content Management System (CMS) platforms quickly
- Comfort working across time zones and coordinating with a distributed team
- Willingness to use AI tools such as Claude
- Strong written communication skills
- Exceptional cross-functional skills and ability to translate between technical and non-technical teams
- Ability to grasp complex engineering issues and communicate them concisely
Benefits:
- Full medical, vision, and dental effective the first day
- 15 days PTO, increasing with 2+ years of tenure
- 12 paid holidays
- One floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Potential bonus
- Reasonable accommodations for individuals with disabilities
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