Head of Post-Sales Operations
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Job Description
Head of Post-Sales Operations at Wing Assistant, a managed remote-talent and virtual-assistant platform. Driving post-sales staffing, onboarding, client activation, pipeline governance, and process improvement.
Responsibilities:
- Own daily operational management of Wing's active post-sales pipeline from handoff through launch and early-stage stabilization
- Maintain account visibility, statuses, owners, next actions, and completion dates
- Monitor stalled, delayed, blocked, or at-risk accounts and drive corrective action
- Maintain accurate CRM and pipeline records
- Establish and enforce SLAs, daily standups, and recurring pipeline reviews
- Build reporting and dashboards for pipeline health, aging accounts, and forecasted launches
- Review closed accounts and validate requirements, expectations, staffing needs, timelines, and special conditions
- Oversee staffing and candidate pipelines, client selections, decisions, onboarding, and launch readiness
- Serve as the first operational escalation point and monitor issues through resolution
- Hold stakeholders accountable for overdue actions and escalate repeated SLA breaches
- Produce weekly and monthly pipeline health reports with recommendations and leadership actions
- Improve workflows, escalation protocols, CRM architecture, handoffs, and process documentation
- Prototype internal tools using AI-assisted “vibe coding” tooling and partner with engineers and product managers on production-ready tools
- Coordinate cross-functionally with Sales, Customer Success, Talent Acquisition, Staffing, Onboarding, Training, Operations, Product, Finance, and support teams
- Report to the CEO and work with C-suite and functional leadership
Requirements:
- Startup and consulting experience
- Strong experience in operations, program management, revenue operations, staffing operations, or customer success operations
- Strong cross-functional judgment across sales, Customer Success, and operations
- Comfortable with high-volume, hands-on execution
- Experience defining SLAs, structuring workflows, managing escalations, and optimizing pipeline processes
- Excellent stakeholder management and follow-through
- Strong analytical and problem-solving skills
- Experience using CRM, project management, reporting, and workflow management platforms
- Deep fluency with AI tools and ability to evaluate and roll out new operational tools
- Comfortable operating at leadership level with the CEO, COO, and Chief of Staff
- Able to travel to the Philippines as required
Benefits:
- Remote work arrangement
- Ability to travel to the Philippines as required
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