Senior Client Success Manager
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Job Description
Client Success Manager managing retainer clients at global digital agency N4 Studio. Driving account expansion and collaboration with design and development teams to meet client goals.
Responsibilities:
- Owning a portfolio of N4+ retainer clients as their primary strategic contact at N4
- Leading roadmapping, prioritisation, and performance reviews across your accounts
- Translating client goals into clear briefs for design, development, and content teams
- Driving account expansion, including Webflow's Optimize and Analyze products, and identifying upsell opportunities proactively
- Managing retainer budgets month by month, scoping work accurately and catching risks early
- Running regular governance calls and reporting that clients actually find useful
- Contributing to how the CS function operates, including improving how we scope, brief, and track delivery
Requirements:
- 5+ years in a digital or creative agency, with at least 2 years in a Senior Account Management or Client Success role
- A proven track record managing retainer accounts, not just projects, with the ability to grow relationships over time
- Commercially sharp, with a clear instinct for upsell and expansion opportunities
- Technically credible in conversations about web platforms, CMS, performance, SEO, and digital strategy
- Strong communicator and natural relationship-builder across client and internal stakeholders
- Calm and structured when priorities shift, with the ability to manage multiple accounts without things slipping
- Experienced across tools like Webflow, Figma, Slack, and project management platforms
- Webflow experience is a significant advantage
- Professional working proficiency in English (reading, writing, and speaking)
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