Senior Client Success Manager, Commercial Banking
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Job Description
Senior Client Success Manager at Alkami driving client satisfaction and renewals. Leading strategic initiatives to ensure clients achieve their business goals through our digital banking platform.
Responsibilities:
- Lead client success efforts for your accounts and across Alkami
- Build strong relationships with executive influencers and decision-makers within client organizations
- Understand clients’ business challenges and provide strategic consultation
- Clearly articulate and communicate a compelling vision and roadmap
- Create clear success plans that define client objectives
- Ensure clients derive value from the Alkami platform
- Collaborate effectively across departments to drive client success
- Develop cross-functional initiatives that enhance the client experience
- Monitor client health metrics and product engagement
- Conduct regular business reviews to celebrate successes
Requirements:
- 5+ years of relevant experience in Client Success
- Experience in Financial Services, particularly working with financial institutions
- Proven ability to stay organized and manage multiple priorities
- Strong ability to work independently
- Excellent verbal and written communication skills
- Experience using and updating Salesforce and/or Gainsight
- Willingness to travel up to 25%
Benefits:
- remote-first environment
- unlimited paid time off
- 401(k) with employer match
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