Senior Client Success Manager, Real Estate Solutions
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Job Description
Senior Client Success Manager serving as a strategic partner within Real Estate solutions. Overseeing client relationships, driving loyalty, and influencing product evolution for Cotality.
Responsibilities:
- Act as a business partner for a diverse portfolio of clients, overseeing everything from day-to-day operations and high-level strategy meetings to contract negotiations and renewals.
- Represent the client’s interests internally, providing actionable feedback to our operations and product teams to drive service enhancements and platform innovation.
- Drive retention and expansion by deeply understanding your clients' business models, fee structures, and technical needs.
- Identify potential account risks before they escalate, navigating internal business lines and product expertise to deliver swift, high-impact resolutions.
- Mentor and support the broader account management team, sharing market insights and contributing to a culture of continuous improvement and business growth.
- Ensure all accounts meet rigorous compliance standards while maintaining a high bar for communication and transparency.
- Meet with clients in-person, as needed, for strategic reviews, new product demos and negotiations.
Requirements:
- Proven experience managing complex accounts within the Real Estate, MLS, or Association landscapes.
- A track record of successfully negotiating renewals and understanding the MLS technology landscape.
- The ability to translate volume and revenue statistics into growth opportunities and satisfied partnerships.
- Bachelor's Degree or equivalent work experience.
- 1-3 years related experience in client success, account management and/or sales required.
- 3-5 years of Real Estate technology industry experience required.
- Strong verbal and written communication skills, exceptional phone demeanor.
- Proficient in Microsoft Office, including Power Point and Excel skills.
- Experience with CRM programs, specifically Salesforce, is a plus.
Benefits:
- Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
- Up to 16 weeks of fully paid parental leave and a baby stipend.
- Multiple medical plan options with mental health and wellness support offerings.
- 401(k) with company match and vesting after one year.
- $400 annual well-being stipend and tuition assistance up to $5,250.
- Recognition Rewards, Referral bonuses, exclusive discounts and more!
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