Senior Clinical Retention Specialist – North (MA, NY, PA, NJ, ME, CT, RI, NH, VT)
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Job Description
Sr. Clinical Retention Specialist focused on diabetes management, providing advanced clinical education and support for Omnipod users. Collaborating with healthcare providers and managing regional retention efforts.
Responsibilities:
- Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
- Deliver advanced, personalized clinical education and training via phone and virtual platforms.
- Manage clinical retention quotas assigned for a defined geographic region.
- Execute established retention strategies while tailoring engagement approaches to individual patient and regional needs.
- Assess and address multidimensional barriers to therapy continuation (clinical, behavioral, psychosocial, logistical, or access-related).
Requirements:
- Bachelor’s degree required; advanced clinical education preferred.
- Active clinical credential required (RN or RD).
- 5+ years of experience supporting insulin pump therapy and diabetes technology.
- Demonstrated expertise managing complex clinical cases and provider interactions.
- Current CDCES credential required.
- Experience serving as a senior resource or informal mentor preferred.
- Ability to maintain all required licensure and Omnipod certifications.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
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