Senior Customer Success Manager
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Job Description
Senior Customer Success Manager managing strategic enterprise customers for GTT. Driving onboarding, adoption and retention across cloud networking and connectivity solutions.
Responsibilities:
- Manage a portfolio of strategic enterprise customers, driving onboarding, adoption and retention outcomes
- Drive value realization across GTT solutions including SD WAN, SASE and global connectivity services
- Identify and support expansion opportunities in partnership with Sales teams
- Develop and deliver customer success plans aligned to customer goals and lifecycle stages
- Monitor customer health, identify risks and lead proactive mitigation strategies
- Conduct executive level customer engagements including business reviews and roadmap discussions
- Collaborate with Sales, Service Delivery, Product and Engineering to ensure aligned customer outcomes
- Analyze customer data and insights to identify growth opportunities, risks and performance improvements
Requirements:
- 5 to 7 years of experience in customer success, account management or service leadership within B2B technology or telecommunications
- Experience managing enterprise or strategic customer portfolios with strong retention and growth outcomes
- Understanding of networking or connectivity solutions such as SD WAN, SASE or managed services
- Strong knowledge of customer lifecycle management, health metrics and success planning
- Ability to engage and influence senior stakeholders
- Experience using CRM platforms and customer success tools
Benefits:
- Health insurance
- Professional development opportunities
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