Senior Engagement Delivery Manager
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Job Description
Salesforce Engagement Delivery Senior Manager leading complex customer engagements and strategic technology programs. Driving governance, financial performance, risk management, satisfaction, and executive alignment.
Responsibilities:
- Lead complex customer engagements
- Ensure successful delivery of strategic technology programs
- Manage multiple engagements
- Drive delivery governance and customer satisfaction
- Manage financial performance and risks
- Align executive stakeholders
- Lead cross-functional teams
- Manage complex programs and portfolios
- Navigate escalations
- Build trusted relationships with senior customer stakeholders
Requirements:
- Experienced Engagement Delivery Senior Manager
- Strong experience in Professional Services, consulting, or enterprise technology environments
- Proven ability to lead cross-functional teams
- Proven ability to manage complex programs and portfolios
- Ability to navigate escalations and build trusted relationships with senior customer stakeholders
- Strong leadership, business acumen, executive communication, financial management, and structured problem-solving skills
- Experience with cloud technologies and digital transformation highly desirable
- Experience working with large public-sector financial institutions or major government-owned banks considered a strategic differentiator
- Certifications such as PMP, Agile/Scrum, ITIL, COBIT, or equivalent considered a plus
Benefits:
- Salesforce benefits and resources supporting balance and wellbeing
- AI agents designed to accelerate employee impact
- Reasonable accommodation during the application or recruiting process
- Equal opportunity and non-discrimination protections
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