Senior Engagement Manager – Intapp Software Implementations
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Job Description
Senior Engagement Manager leading complex, high-value implementations at Intapp for legal and financial sectors. Responsible for client relations, project management, and delivery excellence.
Responsibilities:
- Lead delivery of complex, high-value enterprise client implementations, managing engagements across multiple clients concurrently.
- Full accountability for budget, timelines, scope, and quality commitments on each.
- Coordinate and lead internal resources, third-party vendors, and partner organizations across complex global delivery models.
- Define deliverables, roles, and responsibilities across project teams and provide coaching and guidance to Engagement Managers.
- Track and analyze project scope, schedule, and financial performance across engagements.
- Exercise independent judgment on commercial decisions including change orders and scope adjustments.
- Navigate escalations and complex client situations with executive-level stakeholders.
- Build and maintain trusted advisor relationships with client executive stakeholders.
- Champion Intapp’s delivery methodology and data quality standards.
Requirements:
- 8+ years’ proven experience in a Project Manager or Engagement Manager role delivering enterprise cloud software implementations.
- At least 3 years managing high-complexity, high-value engagements in the legal, financial, or professional services sectors.
- Deep understanding of enterprise cloud software delivery, SaaS implementation patterns, and complex integrations.
- Ability to advise clients and internal teams on delivery approach and architecture tradeoffs.
- Demonstrated ability to lead and influence without direct authority across large, distributed, matrixed teams.
- Bachelor’s Degree.
- Strong attention to detail with analytical and problem-solving skills.
- Ability to work well with large and diverse virtual matrixed teams.
- Ability to work under pressure and diffuse conflict without confrontation.
- Experience with project management practices and tools to create, manage, and track project performance.
- Excellent client-facing and internal communication skills.
- Excellent written and verbal communication skills.
- Solid organizational skills, including attention to detail and multitasking skills.
- Experienced user of MS Office toolset.
- Preferred Qualifications: PMP, Agile, or other relevant program management certifications.
- Experience working with legal, accounting, consulting, risk, compliance, or other professional services organizations.
- Familiarity with Intapp’s product portfolio or comparable professional services software platforms is strongly preferred.
Benefits:
- Professional development opportunities supported by a community of experienced professionals.
- Reimbursement for training and continuing education to help you stay ahead in your career.
- Thrive in modern, open offices designed to inspire creativity and collaboration.
- Complimentary lunches and fully stocked kitchens to stay energized throughout the day.
- Comprehensive wellness and flexible time off programs designed to care for you and your family.
- Family formation benefits and support during your family-building journey.
- Paid volunteer time off and a donation matching program for the causes you care about.
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