Solutions Engineer
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Job Description
Solutions Engineer helping credit unions deploy Eltropy's AI communications platform. Designing integrations, supporting pre-sales, and guiding SaaS implementations.
Responsibilities:
- Provide technical expertise for pre-sales activities, including product demonstrations and customer presentations
- Collaborate with customers, sales, product, architecture, engineering, and implementation teams to define technical requirements and create solution designs for professional services statements of work
- Document agreed scope, technical requirements, and development timelines and communicate them to stakeholders
- Work with partners and the professional services team to deliver projects on time, within budget, and to customer expectations
- Develop and maintain client relationships as a trusted advisor and technical consultant
- Design and plan phased integrations with banking systems, ensuring compatibility with customers' existing infrastructure
- Monitor industry trends and emerging technologies in online banking, CCaaS, and UCaaS
- Provide technical training and support to customers and internal teams
- Evaluate solution effectiveness and identify improvement opportunities
Requirements:
- Minimum eight years of experience as a Solutions Engineer
- Experience with Credit Unions or in financial industry is a plus
- Technical acumen to deep dive and demo complex B2B SaaS platform
- Bachelor's degree in Computer Science, Engineering or related field
- Proven experience as a Customer-Facing Solution Engineer or similar role
- In-depth knowledge of credit union software market and banking systems
- In-depth knowledge of top CCaaS and UCaaS vendor technologies serving the community financial services market
- In-depth knowledge of contact center solution offerings and their related systems
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment and build strong relationships with customers and stakeholders
- Knowledge of project management methodologies
- Willingness to travel as required
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