Senior Solutions Engineer
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Job Description
Senior Solutions Engineer enabling Twilio’s communications products through technical pre-sales in the UK. Leading discovery, architectures, demonstrations, and API-based customer solutions.
Responsibilities:
- Partner with Account Executives on pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concepts, RFPs, design documentation, technical presentations, and enablement sessions
- Lead technical and product sales and recommend best-practice solutions
- Guide customers on using Twilio APIs
- Act as a trusted advisor by discovering customer technical challenges and designing, demonstrating, and presenting innovative solutions
- Build and present interactive, complex customer product demonstrations for Twilio Communications Products
- Build relationships with technical and nontechnical stakeholders
- Identify and solve customer and organizational problems
- Contribute to the Solutions Engineering community through knowledge sharing, demonstration materials, and reusable presentations
Requirements:
- 5+ years of pre-sales experience selling complex, technical products, or 3+ years of professional experience supporting technical products coupled with customer-facing experience, particularly in delivery or consulting
- Excellent communication and presentation skills
- Ability to gain audience confidence and communicate complex topics to multiple levels of audience
- Ability to understand customers’ communications needs and guide them to technical solutions
- Previous software development experience or working knowledge in backend technologies such as Java, C#, Node.js, Python, or PHP
- Web development knowledge including JavaScript, HTML/CSS, or frontend frameworks such as React, Vue.js, or Angular
- Experience building with REST APIs
- Bachelor’s and/or Master’s degree in a technical discipline or equivalent practical experience
- Familiarity with cloud platforms and cloud application architecture is desired
- Previous experience in Telecom, SIP, Contact Center, or Security is a plus
- Experience with sales methodologies is desired
Benefits:
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Support for employee volunteering and donation efforts
- Remote-first work culture
- Opportunities for team gatherings, functional off-sites, and customer meetings
- Approximately 10% travel to connect in person
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