Principal Solution Architect – ServiceNow
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Job Description
Principal Solution Architect designing ServiceNow enterprise architectures for Canadian customers. Advising technology executives on AI, cloud platforms, integrations, and digital transformation.
Responsibilities:
- Engage customer executives to identify pain points and opportunities and translate them into ServiceNow solutions
- Help customers, colleagues, and partners understand the Now platform and future-of-work opportunities
- Lead architecture and design engagements for IT transformation, digital products/services, PaaS, enterprise service management, and industry-specific solutions
- Understand customer business strategies and articulate how ServiceNow enables organizational value
- Integrate ServiceNow into customers’ current and future technology landscapes
- Explain ServiceNow and platform-of-platforms architecture at multiple levels
- Apply architecture development methods, modeling approaches, and integration patterns
- Interact with Enterprise Architects, Domain Architects, Directors, VPs, and CXOs throughout the customer journey
- Provide thought leadership and collaborate with internal ServiceNow business units
- Create and contribute to best practices, white papers, workshops, and educational sessions
Requirements:
- Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving
- Passion and energy for building business relationships
- Excellent problem-solving skills and innovative thinking
- 15 or more years of proven success influencing senior technology leaders in a pre-sales, customer, or delivery-focused role
- Experience leading diverse teams to challenging goals
- Track record using Human Centered Design techniques
- Expertise designing, implementing, and managing advanced application architectures and integrating multiple systems or platforms
- Proven success with Enterprise Architecture or Application Architecture in a software vendor, large enterprise, or professional services environment
- Familiarity with TOGAF, Zachman, IT4IT, BIAN, TMForum, or similar architecture frameworks
- Excellent understanding of cloud-based platform architecture, including SaaS, PaaS, multi-tenancy, and automation
- Experience across application, data, DevOps, AI/ML, integration, big data, mobility, and analytics domains
- Experience presenting architecture concepts, designs, and goals to technology leaders and partners
Benefits:
- Equity (when applicable)
- Variable/incentive compensation
- Health plans
- Flexible spending accounts
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
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