Senior Field Quality Engineer II
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Field Quality Engineer II at Instacart ensuring quality of electronics across deployed carts and kiosks. Leading cross-functional teams to drive continuous improvements in customer satisfaction and operational efficiency.
Responsibilities:
- Lead end-to-end triage of field quality issues for electronic and electrical subsystems (e.g., PCBAs, power, batteries, sensors, displays), from detection and containment to verified long-term corrective actions.
- Manage and mentor a small team of field and quality engineers, setting clear KPIs (e.g., DPPM, RMA rate, MTTR) and driving accountability across cross-functional stakeholders.
- Own the 8D/5-Why/FMEA process to identify true root causes, align on interim and permanent fixes, and prevent recurrence across the fleet and supply chain.
- Partner with R&D, contract manufacturers, and suppliers to validate fixes (design, process, firmware) via DOE, bench validation, and on-device field trials; ensure changes are fully qualified and documented in PLM.
- Build and maintain a FRACAS and quality dashboard that turns data into action; quantify COPQ drivers and prioritize the highest-impact remediation work.
- Establish robust incoming, in-process, and end-of-line quality controls for E&E components; influence test coverage, screening, and reliability guardrails for new and sustaining builds.
- Serve as the visible point of contact for escalations, communicating status and risk with clarity to customers and executives while coordinating rapid on-the-ground response.
- Support regulatory, safety, and EMC/EMI compliance considerations in field fixes and product changes in collaboration with compliance and engineering partners.
- Travel to customer sites, supplier factories, and labs to accelerate hands-on failure analysis and corrective action validation as needed.
Requirements:
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field.
- 8+ years of experience in hardware quality, field quality, or reliability engineering focused on electronics/electrical systems for deployed products.
- 3+ years of experience leading engineers or technicians, including setting goals and developing talent.
- Proven ownership of 8D, 5-Why, FMEA, CAPA, and FRACAS processes with measurable improvements in DPPM/RMA/MTTR or similar KPIs.
- Hands-on debug skills using oscilloscopes, multimeters, and logic analyzers; ability to read schematics and perform board-level triage.
- Experience driving fixes across design, firmware, process, and test with contract manufacturers and suppliers.
- Working knowledge of EMC/EMI, electrical safety, and regulatory considerations for commercial electronics.
- Proficiency with PLM and issue-tracking tools (e.g., Arena/Agile, Jira) and strong data analysis skills using Excel or SQL.
- Ability to travel to customer and supplier sites as business needs dictate.
- Excellent cross-functional communication skills and comfort operating in a fast-paced, evolving environment.
- Professional working proficiency in Mandarin.
Benefits:
- Flex First team
- Remote work options
- Annual refresh grants
- New hire equity grant
Similar Jobs
QA Automation Engineer
Quality guardian for social gaming platform ensuring seamless experiences through building robust automation frameworks. Collaborating in a fast-paced, innovative environment of AI-driven software development.
Junior Test Analyst
Junior Test Analyst at i4pro, focusing on testing functionalities and supporting bug resolutions. Engaging in project planning and automation script development for client solutions.
Lead, Supplier Quality Engineer
L3Harris seeks a Lead Supplier Quality Engineer supporting critical suppliers with aerospace materials. Responsibilities include leading quality performance and risk mitigation in complex supplier environments.
Associate Director, External QA – Finished Goods
Associate Director of External QA leading quality assurance initiatives in the pharmaceutical industry. Engaging with cross-functional teams to ensure compliance and quality standards are met.
Quality Assurance Inspector
Quality Assurance Inspector at Vista ensuring compliance with FAA standards in aircraft maintenance. Critical role in aviation safety through detailed inspections and documentation.
QA/UAT Tester
Mid-level QA/UAT Tester to ensure quality in property management software. Execute testing strategies within product development teams to validate features and enhance user experience.
Quality Assurance Manager
QA Manager responsible for evolving quality assurance function at Rentvine. Collaborating with Product and Engineering teams to ensure consistent and high-quality releases of property management software.
QA Analyst, Keeper App – Backend, Platform
QA Analyst focusing on backend quality assurance for Keeper’s enterprise applications. Testing APIs, validating data integrity, and ensuring performance in cloud environments.
Mid QA Engineer
QA Engineer ensuring quality across Rails API and React frontend in cloud-based dental practice solutions. Collaborating with engineers for test strategy and automation.
Senior QA, Validación de Datos, APIs, Migraciones
Analista QA Senior en NEORIS, garantizando la calidad de plataformas críticas. Responsable de validar datos y migraciones en entornos ágiles desde Colombia.
QA Engineer
QA Engineer at Deckers Brands ensuring exceptional user experience for UGG.com through rigorous testing and collaboration with cross-functional teams. Elevating digital quality standards while embracing diversity and inclusion.
Senior QA
Sênior QA responsible for structuring and executing automated test plans at EVT. Collaborating with multidisciplinary teams for quality improvement and participating in agile ceremonies.
Financial Aid Quality Assurance Specialist
Financial Aid Quality Assurance Specialist at National University conducting compliance reviews. Focusing on Federal Financial Aid compliance, student advising, and collaborating with university stakeholders.
Mid-Level QA & QC Engineer – 8 Months Contract
Midlevel QA & QC Engineer overseeing end-to-end testing and driving QA best practices. Involves designing strategies, executing tests, and mentoring QA teams.
Tester
Tester role focusing on product performance for the U.S. Department of Veterans Affairs. Involves designing test methods, compiling data, and reporting defects.
Regional Director – Quality Assurance, Monitoring
Regional Director of Quality Assurance and Monitoring for PACS ensuring regulatory compliance and documentation accuracy. Educating facilities on implementing operational best practices and procedures.
Senior Manager, Quality Assurance, Compliance
Senior Manager of Quality Assurance and Compliance overseeing quality and compliance at SCAN, a nonprofit health organization serving older adults in the US.
QA Analyst
Manual QA Engineer ensuring quality and performance of AdTech products for SBC Performance. Collaborating with developers and product managers to deliver high testing standards.
Mobile QA, Android & iOS Tester
Mobile Quality Analyst ensuring high-quality applications for B2B event tech startup. Collaborating with developers and creating comprehensive testing systems in a fully remote environment.
QA Specialist
Quality Assurance Specialist at NuScale handling development and maintenance of quality assurance programs for nuclear compliance. Ensuring adherence to standards and regulations in a collaborative environment.