Senior Integrations Engineer
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Job Description
Senior Integrations Engineer at Vanta owning complex integrations support. Resolving issues and enhancing security through effective technical leadership.
Responsibilities:
- Resolve incoming integration issues by leveraging modern frameworks and tooling (TypeScript, React, Node.js)
- Own the support experience for our most complex integration tickets, setting the quality bar, and coaching the team on troubleshooting best practices
- Act as the technical bridge between support and Customer Success, providing clear, proactive updates on incident status, impact, and resolution timelines
- Build and maintain internal knowledge bases, troubleshooting runbooks, and documentation that enable the broader support team to resolve common integration issues independently, reducing escalation volume and accelerating time-to-resolution
- Work with talented and kind engineers to make a significant impact on our customer base, enabling them to improve their security and prove it
Requirements:
- Have 5+ years of technical experience in software engineering, with at least 2+ years supporting enterprise customers through integration implementation
- Be equipped with strong technical communication skills; you can explain complex technical issues clearly to both engineering teams and non-technical stakeholders
- You have experience working as part of an on-call rotation, ensuring the customer experience is considered throughout the SDLC
- Have deep troubleshooting and debugging skills; you're comfortable reading logs, working with APIs, and identifying root causes in distributed systems
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
- Preferably proficient in Spanish, as the role involves regular communication and collaboration with our Spanish-speaking teams and partners.
Benefits:
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans.
- 16 weeks fully-paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible work hours and location
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
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