Senior Manager, Clinical Operations – New Verticals
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Job Description
Senior Manager building and scaling clinical programs for Talkiatry’s technology-powered mental healthcare platform. Designing workflows, evaluating partnership pilots, and strengthening Care Management operations.
Responsibilities:
- Build new clinical programs from concept through launch and scaled operations
- Establish workflows and operating rhythms, evaluate early results, and determine whether programs should change or expand
- Design end-to-end workflows with Clinical and Operations
- Document standard operating procedures and job aids
- Define EMR workflows
- Create dashboards showing program performance, service levels, volume, and risks
- Use practical automation and AI to streamline early operations
- Partner with Data, Product, Engineering, Clinical, and Operations to strengthen systems
- Define partnership pilot scope, patient journeys, responsibilities, handoffs, success measures, and launch plans
- Monitor patient and operational outcomes and recommend whether to stop, adjust, or scale partnerships
- Support Care Management operations by helping assess case complexity, route work, set service levels, balance capacity, and measure impact
Requirements:
- 4-6+ years of experience in consulting, operations, program management, or implementation
- Builder-operator mindset and ability to create structure in ambiguous environments
- Expertise mapping patient and team journeys, defining ownership and decision points, reducing handoffs, and designing scalable workflows
- Ability to write standard operating procedures and job aids
- Fluency with metrics, dashboards, and spreadsheets
- Ability to define success measures and monitor leading and lagging indicators
- Ability to work effectively with clinical leaders, operations teams, technical partners, and external organizations
- Moderate SQL experience preferred but not required
- Experience in healthcare, behavioral health, or another regulated, high-growth environment preferred but not required
- Experience in a fast-paced, high-growth company that has demonstrated scale preferred but not required
- Must be authorized to work in the United States; Talkiatry participates in E-Verify
- New York City metropolitan area residency for remote or hybrid capacity
Benefits:
- Medical, dental, and vision insurance effective day 1 of employment
- 401K with match
- Generous PTO
- Paid holidays
- Paid parental leave
- Learning and professional development opportunities
- Team well-being focus
- Remote or hybrid work capacity for candidates based in the New York City metropolitan area
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