Senior Manager, Clinical Operations – Operational Excellence
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Job Description
Senior manager redesigning Talkiatry’s clinical operations workflows, analytics, automation, and clinician self-service. Improving scalable delivery for its technology-powered psychiatry practice.
Responsibilities:
- Own the operating system that enables Clinical Operations leaders and support staff to work efficiently and make faster, better-informed decisions
- Create capacity for Clinical Operations leaders so they can scale with the business and focus on clinical and leadership judgment
- Manage support staff handling clinician questions and day-to-day practice escalations
- Coordinate operational processes that reduce clinician and Clinical Operations leadership burden
- Design and own end-to-end Clinical Operations workflows, including ownership, decision points, standard operating procedures, escalation paths, and SLAs
- Build SQL and business intelligence reporting for workflow performance, resource allocation, turnaround times, recurring demand, and operational outcomes
- Segment operational data to identify support demand, volume changes, intervention areas, and broader business outcomes
- Identify repetitive work and launch AI agents, automate workflow steps, and improve data access
- Expand clinician self-service through onboarding education, recurring forums, online guidance, FAQs, and support agents
- Develop playbooks, toolkits, job aids, and decision rules for dyads and coordinators
- Route routine work to coordinators or self-service channels while preserving escalation paths for complex cases
- Measure clinician performance, quality, and satisfaction as each dyad supports more clinicians
- Transform Clinical Operations through technology enablement, productionization, and AI solutions
Requirements:
- 4-6+ years of experience in operations, consulting, program management, analytics, implementation, or a related field
- Advanced analytical skills
- Ability to write SQL independently
- Experience using dashboards, spreadsheets, and business intelligence tools
- Ability to investigate operational performance, resource allocation, turnaround times, recurring demand, service levels, and business impact
- Ability to map and redesign end-to-end workflows
- Hands-on experience using automation, AI, or no-code and low-code tools to improve frontline operations
- Ability to prototype practical solutions and define requirements for Product, Data, or Engineering investment
- Ability to design operating models, standard operating procedures, playbooks, service levels, and escalation paths
- Authorization to work in the U.S.; Talkiatry participates in E-Verify
- Experience in healthcare, behavioral health, or another regulated, high-growth environment preferred but not required
- Experience in a fast-paced, high-growth company preferred but not required
- Hands-on experience with business intelligence platforms, workflow automation tools, or AI agents preferred but not required
Benefits:
- Medical, dental, and vision insurance effective day 1 of employment
- 401K with match
- Generous PTO
- Paid holidays
- Paid parental leave
- Learning and professional development opportunities
- Team well-being focus
- Remote or hybrid work capacity for candidates based in the New York City metropolitan area
- Bonus opportunity
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