Senior Mixed Methods User Researcher
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Job Description
Senior Mixed Methods User Researcher leading user research studies for Mozilla's mobile and privacy products. Collaborating cross-functionally to inform product and design strategies.
Responsibilities:
- Lead mixed method user research studies across the mobile and privacy product spaces, developing research materials, executing research, and turning data into actionable recommendations
- Facilitate a user-centered design and product development process that advocates for users’ needs and perspectives
- Leverage AI tools thoughtfully across the research workflow while applying critical review to ensure outputs are accurate; contribute to the development of standards for responsible AI use in research
- Partner cross-functionally with product, design, engineering, data science, and marketing to identify high-impact research opportunities and align insights to business priorities
- Understand and incorporate complex and nuanced technical and business requirements into research
- Collaborate with Mixed Methods and Quantitative User Researchers
Requirements:
- 4-6 years of UX research work experience in the consumer technology industry
- Significant experience leading both evaluative and generative research across multiple phases of the product development lifecycle
- Demonstrated success operating in fast-paced, agile environments, adapting to shifting priorities while maintaining research impact
- Experience applying a diverse set of qualitative methods (e.g., interviews, concept testing, usability studies) and practical experience with quantitative approaches (e.g., survey design, data analysis)
- Strong judgment in evaluating research priorities and making trade-off recommendations across multiple concurrent workstreams
- Deep, current knowledge of AI tools used in research workflows, with the expertise to evaluate their outputs critically and apply them responsibly and effectively
- Collaborative communicator, skilled at building partnerships with cross-functional teams and driving alignment through evidence-based insights
- Experienced in supporting iterative, user-centered product development, ensuring research continuously informs design and strategy
- Commitment to our values:
- Welcoming differences
- Being relationship-minded
- Practicing responsible participation
- Having grit
Benefits:
- Generous performance-based bonus plans to all eligible employees - we share in our success as one team
- Rich medical, dental, and vision coverage
- Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
- Quarterly all-company wellness days where everyone takes a pause together
- Country specific holidays plus a day off for your birthday
- One-time home office stipend
- Annual professional development budget
- Quarterly well-being stipend
- Considerable paid parental leave
- Employee referral bonus program
- Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
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