Senior UX Researcher – Patient
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Job Description
Senior UX Researcher improving patient trust, discovery, booking, and onboarding journeys. Shaping Rula’s remote mental healthcare platform through qualitative and quantitative research.
Responsibilities:
- Lead research focused on the patient experience from discovering Rula through booking and attending a first mental healthcare session
- Understand what builds patient confidence and trust across the care journey
- Identify opportunities and frame ambiguous product questions
- Translate patient insights and behavioral data into recommendations that shape what Rula builds, tests, and prioritizes
- Identify research questions and determine appropriate research approaches
- Lead studies end-to-end, including execution and synthesis
- Influence product decisions with research findings
- Own a product area autonomously
- Partner with User Research, Product, Design, Data/Analytics, and Marketing
- Drive measurable improvements in the patient experience
Requirements:
- 5+ years of UX Research experience
- Demonstrated strength across qualitative, quantitative, and mixed-methods research
- Ability to independently build and lead a research program end-to-end
- Experience researching and improving acquisition, onboarding, activation, conversion, or other critical product journeys
- Track record of translating research into measurable product impact
- Ability to deliver high-quality research quickly and make sound tradeoffs around methodology, sample size, and depth
- Ability to turn ambiguous business and product questions into clear, decision-oriented research plans
- Proven ability to partner with Product, Design, Data/Analytics, and other stakeholders
- Ability to synthesize complex qualitative and quantitative findings into clear narratives for different audiences
- Must be based in the United States; Rula is currently not hiring in Hawaii
- Preferred: experience in multi-sided marketplaces, connected mobile and web product surfaces, longitudinal or ongoing measurement programs, acquisition and conversion, healthcare or mental health, and products where trust, confidence, or risk influence behavior
Benefits:
- 100% remote work environment
- Attractive pay and benefits
- Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access
- Generous time-off policies, including 2 company-wide shutdown weeks each year
- Paid parental leave for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP)
- Quarterly department stipend for team-building activities or in-person gatherings
- Community and employee resource groups
- New hire home office stipend
- $50 monthly stipend for internet or cell phone expenses
- Year-round wellness initiatives
- $50/month wellness stipend
- Equity
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