Manager, User Research – Games
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Job Description
Netflix Games user research manager scaling playtesting programs across cloud and mobile titles. Leading researchers and building player-testing systems that improve game quality and business outcomes.
Responsibilities:
- Define and drive the playtesting strategy for Netflix Games from an initial scrappy phase through a fully operational, scalable program
- Serve as the primary point of contact for playtesting needs
- Collaborate with Consumer Insights, studio and product leads, game partners, central production, and cross-functional stakeholders
- Maximize existing Netflix research tools and build, buy, or borrow new tools as needed
- Stand up and manage moderated user testing, closed tests, and open betas for cloud and mobile games
- Improve participant recruitment, build distribution, player segmentation, feedback collection, and data reporting processes
- Develop and maintain playtesting facilities, using external facilities or building in-house
- Track and report key metrics demonstrating impact on game quality and business outcomes
- Combine behavioral data with survey or session-based attitudinal data to analyze player response
- Lead and mentor a small team of researchers
- Stay close to developer needs and respond flexibly to emergent development needs
- Partner with Consumer Insights to contextualize UX findings within market and audience insights
- Work with cross-functional teams to develop scalable, secure, and effective playtesting tools
- Stay current on industry trends and emerging technologies in playtesting and user research
Requirements:
- 10+ years in games research with a proven track record of building or scaling playtesting programs
- 4+ years in leading teams of researchers who specialize in UX research methodologies
- Demonstrated ability to own complex programs, influence without authority, and drive cross-functional alignment
- Comfortable operating in ambiguity and good judgment in when to borrow and when to build from scratch
- Familiarity with game build distribution, player segmentation, data pipelines, and feedback tools
- Experience with games across various genres, audiences, and input methods (e.g., touch vs controller)
- Deep empathy for both players and developers; passionate about delivering high-quality player experiences
- Excellent written and verbal communication skills; able to synthesize complex requirements and present clear recommendations to stakeholders at all levels
- Ability to frequently travel, primarily between Los Angeles and Los Gatos, to meet with stakeholders
- Comfortable understanding people, behaviors, attitudes, and motivators
- Comfortable making decisions without complete data
- Ability to seek answers to difficult questions
- Ability to work hands-on and adapt to change
- Equal parts strategic and operational
- Familiarity with Netflix culture memo and values
Benefits:
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
- Full-time salaried employees are immediately entitled to flexible time off
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