Senior Product/User Researcher
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Job Description
Senior Product/User Researcher leading product research practices at Tilt. Establishing methodologies to inform product development with ongoing user feedback.
Responsibilities:
- Establish and lead research practices that meaningfully inform product development.
- Define the research philosophy, standards, and operating model required for product decision-making.
- Build scalable research infrastructure including participant recruitment, insight synthesis, and knowledge management.
- Own and operate a continuous rolling research program enabling ongoing user feedback across product development.
- Recruit and facilitate participant sessions on an ongoing basis, adjusting cadence based on product priorities and research complexity.
- Synthesize findings into actionable insights that inform product direction and design decisions.
- Manage external research agencies for larger scoped studies (1–2 per quarter or half-year) with leadership approval.
Requirements:
- Senior-level experience in product/UX research within digital product organizations
- Demonstrated ability to establish research practices in environments without mature research infrastructure
- Strong mixed-methods expertise with clear judgment on methodology selection
- Experience operating continuous or rolling research programs
- Deep understanding of research rigor, bias mitigation, and insight synthesis
- Ability to elevate organizational research literacy and coach non-researchers on best practices
- Strong partnership with design and product leadership
- Comfortable operating with high autonomy, ambiguity, and program ownership.
Benefits:
- Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.
- Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.
- Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.
- Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.
- Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures.
- Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.
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