UX Researcher
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Job Description
User Experience Researcher at Pluribus Digital, supporting qualitative and quantitative user research to inform government services. Collaborating with diverse teams and synthesizing insights for impactful design decisions.
Responsibilities:
- Support the planning and execution of qualitative and quantitative user research activities, including interviews, usability testing, surveys, and contextual inquiry
- Collaborate with a senior researcher and cross-functional team members to translate research goals into actionable plans
- Synthesize research findings into clear insights, artifacts, and recommendations that inform product and design decisions
- Assist in developing research deliverables such as research plans, discussion guides, reports, and presentations
- Contribute to building and maintaining research repositories, documentation, and processes to scale research across teams
- Partner with designers, product managers, developers, and stakeholders to ensure research insights are integrated into the product lifecycle
- Help facilitate workshops, stakeholder discussions, and research readouts to share findings and drive alignment
- Ask thoughtful questions to clarify ambiguous requirements and ensure research efforts are aligned with user and business needs
- Continuously learn and apply best practices in human-centered design, accessibility, and inclusive research
Requirements:
- Must be able to obtain and maintain a Public Trust Clearance
- A bachelor’s degree in any field, or equivalent work experience and certifications
- Approximately two (2) years of professional experience in Information Technology, focusing on user experience research or related work within product development teams
- Foundational experience conducting user research and applying a range of research methods
- Ability to synthesize research data into clear, actionable insights
- Familiarity with accessibility standards (e.g., WCAG, Section 508) and inclusive research practices
- Experience working with tools such as Figma, FigJam, Zoom, Confluence, and Jira
- Strong collaboration skills and ability to work effectively in cross-functional Agile teams
- Comfort working with some ambiguity and a willingness to learn and grow within a structured research practice
- Strong communication skills, including the ability to present findings and support stakeholder discussions
- Self-starter with the ability to contribute independently while seeking guidance when needed
Benefits:
- opportunity to earn annual bonus
- medical/dental/vision benefits
- PTO
- company paid life insurance
- generous 401k match program
- additional wellness benefits
- comprehensive employee discount program
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