Senior MSP Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior MSP Engineer responsible for client IT infrastructure and supporting cloud and on-premises environments. Leading complex projects and improving service delivery processes.
Responsibilities:
- Provide Tier 2/3 escalation support for servers, networks, cloud services, and line‑of‑business applications.
- Design, implement, and support Windows Server, Active Directory, virtualization (VMware/Hyper‑V), storage, and backup solutions.
- Plan and execute migrations and deployments (e.g., Microsoft 365/Exchange Online, Azure/AWS workloads, server upgrades, network refreshes).
- Configure and manage networking: firewalls, switches, VLANs, VPNs, Wi‑Fi, and routing for SMB/enterprise clients.
- Administer cloud platforms such as Microsoft 365, Azure AD, Intune, and other SaaS services commonly used in MSP environments.
- Use RMM and PSA tools to monitor systems, remediate alerts, manage tickets, and document all work accurately.
- Perform security hardening and remediation: patching, configuration baselines, identity and access controls, backup/DR validation, and endpoint protection.
- Lead or participate in client onboarding, technical assessments, and standardization initiatives.
- Create and maintain technical documentation, runbooks, and diagrams for client environments.
- Mentor junior engineers and service desk staff, providing guidance on best practices and troubleshooting approaches.
- Participate in on‑call rotations and provide after‑hours support for critical incidents when required.
- Collaborate with account management to provide technical input for roadmaps, proposals, and client strategy.
Requirements:
- 5+ years of experience in an MSP or multi‑client IT services environment in a systems/network engineering role.
- Strong hands‑on experience with Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, file/print services.
- Proficiency with virtualization technologies (VMware and/or Hyper‑V).
- Solid networking knowledge: TCP/IP, VLANs, VPNs, firewalls, routing, switching, and Wi‑Fi.
- Experience administering Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) and Azure AD/Entra ID.
- Familiarity with RMM and PSA platforms used in MSPs (e.g., ConnectWise, Autotask, N‑able, Datto, etc.).
- Strong troubleshooting skills across servers, networks, and endpoints in heterogeneous environments.
- Excellent documentation, communication, and customer‑facing skills.
- Ability to prioritize and manage multiple tickets and projects in a fast‑paced, SLA‑driven environment.
Benefits:
- Health insurance
- Professional development opportunities
- Flexible work arrangements
Similar Jobs
Electrical Energy Engineer
Electrical Energy Engineer assessing electrical systems for energy efficiency projects, performing technical surveys, and collaborating with various teams. Position involves site visits and project coordination with focus on innovative energy solutions.
Transmission Engineer
Optical Network Engineer performing upgrades and maintenance on Ciena platforms with operational support. Join Capgemini Engineering, leading projects in optical networking technologies.
AWS IAM Engineer
AWS IAM Engineer implementing and scaling IAM solutions across AWS environments. Focus on automation, standardization, and IAM persona buildout for enterprise applications and services.
Senior Scientist / Engineer – Advanced Oncology, Medical Devices, Diagnostics
Senior Scientist/Engineer working on oncology and medical device R&D with ARPA-H initiatives. Collaborating with teams to accelerate transformative health outcomes and innovation in diagnostics.
Senior Controls Engineer – OT SCADA Projects
Sr. Controls Engineer leading SCADA design and support for utility-scale solar and renewable energy projects. Mentoring junior engineers while ensuring quality standards and customer engagement.
Senior Manufacturing Engineer – Sourced Hardware
Senior Manufacturing Engineer managing supplier performance and delivery projects within GE Aerospace. Coordinating teams to enhance product delivery while resolving technical issues in manufacturing processes.
Embedded Software Consulting Engineer, Protection and Control Systems
Embedded Software & Firmware Consulting Engineer leading modernization strategies for real-time embedded systems in energy sector. Collaborating globally on product and platform designs for Transmission & Distribution (T&D).
Enterprise Technology Engineer
Enterprise Technology Engineer responsible for implementing and maintaining AuthX Tap-N-Go solutions for urgent care sites. Ensuring integration with identity management and providing technical support for enterprise applications.
Senior PVD Equipment Engineer
Senior PVD Equipment Engineer designing and developing PVD equipment for a global technology organization. Focusing on magnetic sputtering systems in R&D and manufacturing operations.
BAS Controls System Estimator/Engineer
Solution Development Engineer leading pre-sales development for BAS solutions at Johnson Controls. Collaborating on large complex building projects to drive value for sales partners and customers.
Engineer II, Systematics, COBOL, EasyTrieve
Engineer Lead providing production support for financial services clients, focusing on incident response and collaboration with operations teams. Requires expertise in Cobol and Systematics background.
Quantity Surveyor / Cost Engineer – Construction, NZ Projects
Quantity Surveyor managing project cost control and financial administration for NZ construction projects. Ensuring accurate estimating, cost tracking, and procurement across multiple projects.
Senior Infra Engineer – Observability
Build observability systems for handling telemetric data streams at Railway. Ensure system resilience and scalability while collaborating across teams.
Senior Process Engineer
Senior Process Engineer at Menasha Corporation. Designing and implementing manufacturing processes for packaging products while leading complex problem-solving initiatives.
Applications Engineer
Application Engineer providing technical support and solutions for industrial air, water, and energy transitions. Collaborating with sales team to enhance customer solutions at CECO Environmental.
Nutanix Engineer
Nutanix Engineer supporting deployment, configuration, and management of Nutanix environments across clients. Hands-on implementation and operational support within HCI platforms.
Senior Platform Development Engineer – Fixed Term
Senior Platform Development Engineer building self-service capabilities and enhancing developer experience at Best Buy. Leading platform reliability and operational excellence initiatives.
Senior Project Engineer, SDS
Project Engineer overseeing technical aspects of Synapse product implementation at FUJIFILM. Collaborating with PM team to deliver healthcare IT solutions.
Ingeniero/a Google Cloud Platform
Ingeniero/a Cloud especializado/a en Google Cloud Platform para un proyecto en modalidad full-remote en España. Se requiere amplia experiencia en Infraestructura y conocimientos en GCP.
EUV Scanner Engineer
High NA EUV - Scanner Engineer at Micron involved in performance, stability, and collaborations with international teams. Supporting semiconductor manufacturing equipment within a lead role in Albany, New York.