Senior Network Engineer – Messaging
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Job Description
Senior Network Engineer supporting BICS, a global telecommunications enabler, across SMS, MMS, and SMS Firewall services. Maintaining messaging networks, resolving incidents, coordinating vendors, and supporting telecom rollouts from Kyiv.
Responsibilities:
- Report to the Messaging Value Stream Agile Master
- Provide second-line support for SMS, MMS, and SMS Firewall services
- Review internal and external operational processes to optimize repair efficiency
- Identify improvement opportunities and follow up on improvement actions
- Lead the repair team squad by managing, steering, and coordinating team activities when required
- Monitor network and service availability and quality
- Perform proactive and reactive maintenance actions
- Work with Customer Care to identify and resolve customer-reported problems
- Perform incident management activities and planned works
- Cooperate with vendors, monitor their performance, and ensure proper service delivery
- Participate in new services implementation and network rollout projects with engineering teams
- Take part in guard duty services
Requirements:
- 5+ years of experience in telecom, mainly in Messaging, Signaling, or Roaming areas
- Familiarity with telecom technologies and ITU/ETSI standards
- Good knowledge of SS7/SIGTRAN, LTE, GSM call flows, and roaming scenarios
- Good operational knowledge of Linux
- Upper-intermediate level of English
- Bachelor's or Master's degree in Electronics, Telecommunications, IT, or ICT is advantageous
- Experience with HTTPS APIs, MMS, Kibana, or Openmind software is advantageous
- Familiarity with DevOps concepts and tools, including containers, Ansible, CI/CD, Splunk, Kubernetes, and AWS, is advantageous
- Knowledge of Docker is advantageous
- Experience with IT tools and scripting, such as Splunk or Python, is advantageous
Benefits:
- Remote work option
- Diversity, equity, and inclusion commitment
- Growth opportunities through interaction with global mobile carriers and BICS products
- Long-term growth opportunities
- Participation in guard duty services
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