Senior Onboarding Coordinator
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Job Description
Senior Onboarding Coordinator at Lavu ensuring successful customer integration with our restaurant POS systems. Managing onboarding processes and collaborating with multiple teams to enhance customer experience.
Responsibilities:
- Single point of contact responsible for all communication between Lavu and the customer during the product onboarding process
- Develop, execute and lead a project plan specific to the client, ensuring deadlines are met
- Multi-task and manage a large portfolio of diverse merchants with different software and hardware requirements
- Understand business priorities and how to prioritize customers based on their stage in the process
- Develop an expert knowledge of Lavu’s product offering and be able to offer insight and entry level support as needed
- Advocate on behalf of the customer, bringing a “Customer First” approach to the Onboarding Process
- Advise on configurations and upsell customers on hardware and additional software
- Work closely with Sales, Payments, Fulfillment and Account Management teams to help facilitate a seamless onboarding experience.
Requirements:
- At least 2 years of customer service experience, with hospitality experience preferred
- At least 1 year of experience in the project management space, or equivalent experience
- Restaurant POS experience is a plus, but not required
- Experience with HubSpot preferred but not required
- Embraces and is an ambassador of Lavu's culture
- Committed to professional development including soft skills, product knowledge, integrations and industry knowledge
Benefits:
- Remote work opportunity
- Professional development
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