Senior Operations Analytics Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Serve as the analytical engine for Rula by enhancing billing and account experiences. Collaborate cross-functionally to gather insights that drive operational and financial improvements.
Responsibilities:
- This role will be the analytical engine behind how Rula understands, monitors, and improves its billing and account experience, financial performance and customer service
- Work closely with partners across Finance, Billing, Product, Data, Customer Service, and Operations, bringing well-rounded business acumen to investigate complex account questions, uncover root causes, and turn messy data into clear, actionable insights
- Dig into billing workflows, identify where things break down, and help teams make informed conclusions that improve accuracy, reduce friction, and support sustainable growth
- Play a critical part in helping Rula deliver a reliable, trustworthy financial experience for members, providers, and partners
Requirements:
- 7+ years of related professional experience in analytics or data science-focused role, with 2+ years of experience focusing on financial analytics and/or firm-level operations analysis
- Demonstrated ability to work with non-technical cross-functional stakeholders
- Deep understanding of financial metrics (e.g., CAC, billing, key accounts, retention, churn, LTV, etc.) and operational metrics (e.g. resolution time, product uptime) and experience translating data into actionable insights
- Expert-level proficiency in Python and/or SQL, as well as familiarity with data visualization tools (Looker, Tableau, Hex, etc.)
- Experience within a fast-paced, high-growth startup environment with the ability to handle dynamic and shifting analytical priorities
- Expertise proposing and executing operational efficiency experimentation
- Prior experience in healthcare, marketplace or financial services operations
- Ability to connect analytics insights to business strategy, influencing financial and operational decisions that drive profitable growth
Benefits:
- 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
- Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access: Start saving for your future
- Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP): Support for your mental and physical health
- New hire home office stipend: Set up your workspace for success
- Quarterly department stipend: Fund team-building activities or in-person gatherings
- Wellness events and lunch & learns: Explore a variety of engaging topics
- Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Similar Jobs
Senior Data Analyst
Senior Data Analyst supporting systems engineering analytics and collaboration with cross-functional teams at AMERICAN SYSTEMS. Performing data extraction, transformation, and reporting for decision-making and improvement.
Data Analyst 4 – Power BI
Data Analyst role focusing on Power BI dashboard development for Virginia government agency. Collaborating on critical data-quality initiatives and delivering insights from complex datasets.
Data Analyst I
Data Analyst translating complex healthcare datasets into standardized formats for actionable insights at Cotiviti. Collaborating with teams to ensure data quality and consistency throughout the mapping process.
Intern, Data Analyst – Content Innovation and Technology
Intern supporting data analytics and audit innovation initiatives for healthcare at Cotiviti. Analyzing data, investigating discrepancies, and collaborating with teams on insights.
Data Analyst
Aptive seeks a Data Analyst to support VHA leadership through strategic initiatives and executive reporting. Focused on enhancing visibility and managing high-priority projects within the Veterans Health Administration.
Senior Data Analyst
Senior Data Analyst supporting the VA Office of Research and Development through data analysis and reporting. Collaborating with stakeholders to improve veteran health program performance.
FWA Payment Integrity Data Analyst III
Data Analyst III at CareSource developing and managing analyses related to Fraud, Waste, and Abuse. Collaborating with various departments to support decision-making and validate vendor deliverables.
Senior Power BI Developer – BI & Data Analytics
Power BI Developer for Avantti Tecnologia, creating advanced business intelligence solutions and dashboards. Collaborating with stakeholders to enhance data-driven decisions and insights.
Senior Data Analyst, Product Analytics
Senior Data Analyst leveraging analytics to improve member lives at Omada Health. Collaborating with product managers, engineers, and clinicians to derive actionable insights.
Data Analyst, HR
Data Analyst strengthening HR technology and analytics at The Salvation Army for informed workforce planning. Focusing on data integrity and reporting capabilities to empower HR leaders.
Data Analyst – Business Relationship Manager
Data Analyst supporting the Territorial Data Warehouse, managing IT and business relationships. Analyzing data requirements and ensuring quality and alignment with business needs.
Real-time Visual Analytics Specialist
Real-time Visual Analytics Specialist creating data visualizations for clinical studies at Parexel. Collaborating with teams to enhance data-driven healthcare decisions.
Data Analyst Intern, UG & PG Students
Data Analyst Intern supporting data transformation and insightful reporting at ATPCO. Collaborating with teams to enhance data analysis and visualization skills.
Reporting Data Analyst
Reporting Data Analyst turning raw data into actionable insights for Superbolt's remote team. Collaborating with engineering on data models and maintaining client reports.
Lead Data Analyst, AI Healthcare
Lead Data Analyst transforming data into actionable insights for healthcare using Databricks AI and advanced analytics techniques.
Senior Epic Integration Analytics Analyst
Sr Epic Integration Analytics Analyst supporting Epic's analytics and reporting tools at OHSU. Responsible for administrations and optimization of analytics and reporting tools in a remote capacity.
Growth Strategy – Analytics Manager
Analytics Manager responsible for operational insights in Sales and Customer Service teams at Kin. Own monthly reporting, commission management, and headcount modeling for efficient growth.
Analytics Specialist, K-12 Education
Enterprise Account Executive selling Tableau analytics platform for K-12 education in the US. Engaging customers, building relationships, and driving sales with a focus on customer success.
SalesOps Revenue Planning & Analytics Manager
SalesOps Revenue Planning & Analytics Manager bridging go-to-market strategy with execution for revenue forecasting. Engage with Sales Leaders and executives ensuring pipeline health and project oversight.
Mid-level Data Analyst – Insider Operations
Analista Pleno de Operação responsible for managing the Insider platform at Minerva Foods. Focused on implementing customer strategies and operational excellence with B2B clients.