Senior Partner Operations Manager
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Job Description
EMEA Partner Operations Manager optimizing onboarding, deal registration, and revenue reporting for Horizon3’s autonomous cybersecurity platform. Improving partner adoption across Europe, the Middle East, and Africa.
Responsibilities:
- Lead operational execution across Europe, the Middle East, and Africa
- Own EMEA partner workflows while aligning with global policies, systems, and definitions
- Manage regional intake, prioritization, SLAs, escalations, and policy exceptions
- Establish operating cadences for deal reviews, reporting, partner issues, and stakeholder updates
- Identify process gaps and convert them into documented procedures, automation, or system improvements
- Serve as escalation point for partner access, deal registration, attribution, enablement, and reporting
- Manage the EMEA deal-registration lifecycle from submission through qualification, conversion, expiration, and reporting
- Monitor queues, aging, ownership, and SLA performance
- Improve submission quality, partner communication, and opportunity conversion with PBMs and AEs
- Support deal-protection, conflict-resolution, and attribution rules
- Maintain accurate partner activity and pipeline data across Salesforce and partner systems
- Deliver insights for pipeline reviews, QBRs, planning, and executive reporting
- Coordinate partner onboarding, contracts, portal access, user administration, records, and approvals
- Support regional enablement, certifications, training, webinars, and partner communications
- Track partner activation through portal usage, certifications, deal registrations, and first-deal progress
- Maintain partner contacts, hierarchies, tiers, ownership, and route-to-market classifications
- Improve partner self-service through documentation and portal resources
- Own EMEA reporting across pipeline, deal registrations, closed-won ARR, engagement, enablement, and operational risks
- Certify QBR data and document assumptions, gaps, and follow-up actions
- Provide insights into performance drivers, risks, and areas requiring intervention
- Adapt global processes for regional business, language, contracting, procurement, and compliance requirements
- Assess EMEA workflows, systems, data, reporting, and key relationships within the first 90 days
- Baseline volume, response times, backlog, aging, access issues, and escalation patterns
- Establish intake, ownership, escalation, and operating-review processes
- Recommend improvements to onboarding, portal adoption, deal conversion, reporting, and partner self-service
Requirements:
- 4+ years of experience in Partner, Channel, Revenue, or Sales Operations
- Experience supporting partner ecosystems across multiple EMEA markets
- Experience with partner onboarding, deal registration, partner portals, QBRs, enablement, or channel governance
- Strong understanding of partner-sourced and influenced pipeline, attribution, conversion, and closed-won reporting
- Ability to adapt global processes to regional requirements while maintaining consistent controls and data quality
- Hands-on experience with Salesforce or comparable CRM, PRM, BI, portal, or workflow systems
- Strong analytical, operational, communication, and stakeholder-management skills
- Track record of building and improving scalable processes in a fast-moving environment
- Experience in cybersecurity, SaaS, cloud infrastructure, or enterprise technology
- Experience with EMEA distributors and multi-tier channel models
- Familiarity with cloud marketplaces, MSSP/MSP, reseller, or referral motions
- Experience supporting localized programs, enablement, communications, or compliance requirements
- Fluency in an additional EMEA language
- Experience building executive dashboards, QBRs, scorecards, or regional operating reviews
Benefits:
- Equity package in the form of stock options for all full-time roles
- Health, vision, and dental insurance for you and your family
- Flexible vacation policy
- Generous parental leave
- Inclusive culture
- Career development opportunities
- Collaborative and innovative work environment
- Remote and hybrid work models depending on role and location
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