Senior Partner Success Manager
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Job Description
Partner Success Senior Manager driving client engagement for Imagine Pediatrics health plan partnerships. Focusing on client retention, contract performance, and relationships within a new department.
Responsibilities:
- Build and maintain the relationship and manage contracts of a portfolio of Imagine Pediatrics health plan partnerships.
- Build and maintain strong and lasting partner relationships and operate as ongoing point of contact for client partners.
- Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate.
- Develop content for all client-facing meetings and track and execute all meeting follow-up asks.
- Work with data to tell compelling performance stories to our client partners related to our key metrics or levers to manage total cost of care.
- Collaborate with the market teams to support Joint Operating Committee meetings.
- Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client.
- Strategize with internal Imagine teams on new ways to improve performance, enhance care coordination, or solve pain points within the attributed population.
- Identify opportunities to optimize our financial performance and socialize them with the internal teams.
- Champion clients’ needs and represent their interests in critical issue resolution.
- Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence.
- Work closely with our data team to generate reporting that supports care coordination and performance management with each client.
- Clearly communicate the progress of strategic initiatives, both internally and externally.
- Provide input to the product and solution development process as the “voice of the customer.”
Requirements:
- A knack for building strong relationships and partnerships.
- Functional experience with client-facing roles and responsibility for driving business results.
- Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans.
- 4-7+ years' experience in a client-facing/client success role, preferably with health plan clients.
- A “commercial mindset” to help the company meet its high growth goals. Experience at an early to mid-stage start-up company is a plus.
- Demonstrated ability/flexibility to work cross-functionally in a fast-growing company.
- Strong critical thinking and problem-solving skills
- Willingness to travel (20%)
Benefits:
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
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