Senior Principal Solution Architect, Security and Risk
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Job Description
Senior Principal Solution Architect designing ServiceNow Security and Risk solutions for regulated enterprises. Leading pre-sales, delivery teams, governance, and customer transformation initiatives.
Responsibilities:
- Consult with customers on implementing ServiceNow Security and Risk solutions
- Support sales cycles and engage directly with customers and partners
- Lead pre-sales activities including sales presentations, solutioning and scoping workshops, SOW development, scope definition, change order triggers, and engagement sizing
- Connect Security and Risk workflow applications to customer technology landscapes
- Advise on governance leading practices
- Engage senior leadership, including CXOs, on implementation roadmaps and change management
- Partner with Platform Architect teams to identify proactive platform risks
- Act as practice director on marquee Security and Risk accounts
- Lead delivery teams and provide oversight and technical expertise
- Design and deliver Security and Risk solutions following ServiceNow technical standards and leading practices
- Design common customer-use-case solutions and publish them for broader consumption
- Build relationships with Security and Risk product owners and stakeholders
- Lead office hours, presentations, webinars, and learning events
- Drive continuous improvement of delivery and engagement materials
- Enable and mentor ServiceNow delivery teams and partner ecosystems
- Create documentation and service offerings
- Flex across Risk and Security areas to maintain utilization KPIs
Requirements:
- 12+ years in a professional services organization, or equivalent education and experience
- 8+ years of consulting and/or configuration experience implementing complex technologies, including integrations and portals
- 5+ years implementing ServiceNow Security and Risk solutions
- Strong experience with TPRM, USEM, VR, SIR, IRM (RC, TPRM, BCM), OpsRes, and AI Control Tower
- Strong understanding of risk and security regulatory standards including FFIEC, DORA, OpsRes, SEC, OCC, and SOX
- Working knowledge of NIST CSF and other industry-specific frameworks
- Experience with asset management, service management, CMDB, Risk and Security, and ITOM modules
- Strong understanding of Now Assist, RaptorDB, and Vault ZTA
- Experience with cross-functional solutions and architectural foundations in large, heavily regulated enterprises such as FSI and HCLS
- Experience applying AI to work processes, decision-making, or problem-solving
- Ability to influence and consult senior leaders in a matrixed organization
- Ability to work with technical and non-technical customers, gather requirements, analyze information, and design comprehensive solutions
- Ability to produce visually rich conceptual design documents
- Experience running solution presentations and securing customer acceptance of solution designs
- Aptitude for communicating complex concepts through visualization and modeling, including wireframes, workflows, and diagrams
- Creativity and comfort running projects independently
- Collaborative working style
- Breadth across leading technology software platforms
- Passion for learning new technologies
- CIS-RC, CIS-VR, and CSA certifications required on Day 1
- CIS-TPRM, CIS-SIR, and Certified Application Developer (CAD) required by Day 90
- Certified Technical Architect (CTA) preferred on Day 1 or required within first 365 days
- Working proficiency within 90 days in CMDB Fundamentals
Benefits:
- Equity (when applicable)
- Variable/incentive compensation
- Health plans
- Flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
- Remote work persona
- Travel up to 20% annually, driven by customer needs and internal meetings
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