Senior Product Manager
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Job Description
Senior Product Manager leading product strategy and execution for AI-enhanced clinical trial solutions. Collaborating with cross-functional teams to deliver innovative, customer-focused products.
Responsibilities:
- Own the strategy, roadmap, and execution for a major product area.
- Identify customer problems through interviews, workflow analysis, product analytics, and market research.
- Translate customer needs into product strategies and prioritized roadmaps.
- Define product success metrics and use data to continuously improve customer outcomes.
- Balance customer value, technical complexity, and business priorities when making product decisions.
- Design intelligent product experiences that use structured data, large language models, retrieval systems, and automation to improve customer workflows.
- Partner with Data Science and Engineering to define AI capabilities including: Large Language Models, Retrieval Augmented Generation (RAG), AI agents, Workflow automation, Prompt orchestration, Structured content generation.
- Define product requirements for AI capabilities, including evaluation criteria, quality metrics, confidence thresholds, and customer feedback mechanisms.
- Ensure AI generated outputs are transparent, explainable, and aligned with customer expectations and regulatory requirements.
- Develop a deep understanding of clinical development workflows and customer challenges.
- Map complete customer journeys and identify opportunities to simplify complex workflows.
- Validate concepts through customer interviews, usability testing, and prototype evaluations.
- Partner with customers throughout product development to ensure solutions solve real problems.
- Work closely with Engineering, Design, and Data Science throughout the product development lifecycle.
- Lead product planning, backlog prioritization, release planning, and customer adoption activities.
- Clearly communicate priorities, tradeoffs, and progress to executives and cross functional stakeholders.
- Ensure product releases deliver measurable customer and business value.
- Define and monitor key performance indicators including adoption, engagement, customer satisfaction, workflow efficiency, and AI quality.
- Use experimentation and product analytics to improve product performance.
- Develop evaluation frameworks that measure both product quality and customer impact.
- Mentor Associate Product Managers and contribute to product management best practices.
- Foster strong collaboration across Engineering, Design, Clinical SMEs, Commercial, and Customer Success.
- Champion a culture of customer focus, experimentation, accountability, and continuous improvement.
Requirements:
- Bachelor's degree in Computer Science, Engineering, Life Sciences, Business, or a related discipline.
- 5+ years of product management experience building enterprise software or SaaS products.
- Demonstrated success leading products from discovery through commercial launch.
- Strong customer discovery and product strategy experience.
- Experience defining product roadmaps and prioritizing across multiple initiatives.
- Excellent written and verbal communication skills.
- Strong analytical and problem solving abilities with a data driven approach to decision making.
- Proven ability to influence cross functional teams without direct authority.
- Preferred: Experience building products that incorporate artificial intelligence or machine learning.
- Familiarity with technologies including: Large Language Models - Claude, ChatGPT, Retrieval Augmented Generation, AI agents, Semantic search, Vector databases, Prompt engineering.
- Experience partnering with Data Science teams to deliver AI capabilities into production.
- Experience defining AI quality metrics and evaluation frameworks.
- Experience working in life sciences, healthcare, or other regulated industries.
- Familiarity with cloud platforms, APIs, and modern data architectures.
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic)
- Short Term and Long Term Disability
- Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
- Training & Development Reimbursement
- Hybrid Work Environment
- Peer-to-peer bonus program
- Company/department outings and events
- Stock Option Plan
- Office On-Premises Amenities; gym, restaurant tenant discount, Padel Nine
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