Senior Product Manager
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Job Description
Product Manager driving telemetry-led lifecycle engagement for Splunk’s strategic enterprise customers. Connecting product, engineering, and go-to-market teams to improve adoption, growth, and retention.
Responsibilities:
- Own the product-led lifecycle for a portfolio of strategic customers
- Align customer engagement levels to customer value and opportunity
- Represent the Splunk product organization to customers and go-to-market leaders
- Connect Splunk’s product and go-to-market organizations
- Partner with account teams on product outcomes and account planning
- Use telemetry data and AI summarization to drive customer experience and growth workstreams
- Translate customer insights, needs, and pain points into product requirements and actions
- Collaborate with customers, account teams, product managers, engineering leaders, and executives
- Define and report KPIs for product engagement, usage, and customer health
- Inform the product organization about growth opportunities, re-platforming opportunities, and retention risks
Requirements:
- Bachelor’s degree plus 12 years of related experience, or Master’s degree plus 5 years of related experience, or PhD plus 1 year of related experience
- 7+ years of experience in technical product management or technical customer engagement with high-value enterprise customers
- Experience engaging with senior leadership at enterprise customers on technical issues
- Experience serving as a player/coach and trusted product lead driving technical consensus across engineering and go-to-market teams
- Experience working with large data sets to identify technical blockers
- Knowledge of Splunk, AppDynamics, or similar platforms for system health and performance insights
- AWS/GCP Cloud Architect, CKA, or equivalent SRE/DevOps certifications preferred
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- Paid employee birthday
- Paid year-end holiday shutdown
- 4 paid personal wellness days
- Non-exempt employees: 16 days of paid vacation per full calendar year
- Exempt employees: flexible vacation time off with no defined limit, subject to availability and business limitations
- 80 hours of sick time off provided on hire and annually
- Up to 80 hours of unused sick time carried forward annually
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses for non-sales roles, subject to Cisco policies
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