Technology Product Manager – Associate Director
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Job Description
Associate Director owning UpToDate access, identity, and web/mobile product strategy. Improving clinician and enterprise customer experiences for Wolters Kluwer Health.
Responsibilities:
- Own product strategy, roadmap priorities, and measurable outcomes for core UpToDate experience and access-related capabilities
- Develop a deep understanding of how clinicians, care teams, administrators, and enterprise customers access and use UpToDate across web and mobile experiences
- Identify opportunities to improve registration, login, authentication, SSO, account, identity, and entitlement workflows
- Partner with engineering, architecture, security, implementation, and customer-facing teams on scalable, customer-ready access, account, identity, and entitlement experiences
- Lead discovery and prioritization for product improvements that enhance usability, accessibility, reliability, customer readiness, and product quality
- Manage roadmap priorities balancing product evolution with customer requests, accessibility needs, operational improvements, and platform dependencies
- Shape consistent, intuitive experiences across core UpToDate web and mobile platforms
- Translate complex user, customer, technical, and business needs into product requirements, decision frameworks, roadmap priorities, and success metrics
- Partner with UX, analytics, engineering, commercial, customer success, implementation, support, and product teams from discovery through launch and iteration
- Use customer conversations, product analytics, stakeholder input, experimentation, and post-launch feedback to inform product direction and measure impact
- Make product decisions balancing user value, customer needs, technical feasibility, implementation complexity, accessibility, security, cost, risk, and business impact
- Communicate product priorities, rationale, risks, dependencies, and tradeoffs across cross-functional teams and leadership
Requirements:
- 7+ years of product management experience in healthcare, enterprise SaaS, B2B software, workflow products, platform products, professional-information products, or other complex digital product environments
- Demonstrated ability to own a meaningful product area, set roadmap priorities, and deliver measurable outcomes across multiple capabilities or workstreams
- Strong product discovery and execution skills, including customer research, requirements definition, prioritization, roadmap development, experimentation, launch planning, and metrics-driven decision-making
- Experience translating complex user, customer, technical, operational, and business needs into practical product plans and intuitive product experiences
- Technical fluency with product areas involving user access, account experience, authentication, identity, permissions, entitlements, enterprise administration, or implementation complexity
- Ability to partner effectively with engineering, UX, architecture, security, analytics, commercial, implementation, customer success, support, and product leadership teams
- Strong judgment in balancing strategic product opportunities with customer, accessibility, operational, and technical priorities
- Strong communication, stakeholder-management, analytical thinking, and influencing skills
- Ability to operate in ambiguity, connect related workstreams into a coherent product direction, and drive alignment in a complex cross-functional environment
- Preferred: experience with SSO, authentication, identity management, user account models, entitlements, permissions, registration, login, or enterprise access workflows
- Preferred: experience with healthcare technology, clinical decision support, regulated environments, accessibility requirements, or enterprise healthcare customers
- Preferred: experience improving web and mobile product experiences used by professional or enterprise users
- Preferred: experience modernizing established product experiences or evolving complex products across multiple platforms
- Preferred: experience coordinating across product, platform, security, architecture, implementation, customer-facing, and commercial teams
- Preferred: familiarity with clinical workflows, healthcare content, point-of-care tools, or professional-information products
Benefits:
- Bonus eligibility
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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